Open to opportunities

Munis Teli

@munisteli

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Insurance advisor and customer support professional focused on clear guidance and reliable service.

India

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What I'm looking for

I’m looking for a work-from-home customer support role where I can use my insurance advisory, documentation handling, and data management skills. I want a fast-paced, digital-first team that values clear communication, accuracy, and reliability.

I’m a detail-oriented professional with hands-on experience in customer advisory, insurance guidance, and citizen service delivery. I’m known for resolving queries, managing documentation, and communicating clearly so people can make confident decisions.

As an Insurance Advisor, I advised clients on suitable insurance policies by understanding their individual needs and financial goals. I explained policy terms, coverage options, and premium structures to help customers choose informed plans, while building trust through consistent follow-up.

In my citizen-service role, I independently operated a citizen-service centre, registering and processing applications for passports, visas, driving licences, and PAN cards. I guided customers step-by-step through government documentation processes to ensure accuracy and timely submission.

Recently completed a BCA and I’m comfortable working independently in fast-paced, remote, and digital-first environments. I bring strong computer proficiency, data management, and customer support readiness—especially for a work-from-home customer support opportunity.

Experience

Work history, roles, and key accomplishments

Insurance Advisor

Axis Max Life Insurance

Jan 2025 - Jan 2026 (1 year)

Advised clients on suitable insurance policies by understanding their individual needs and financial goals. Explained policy terms, coverage options, and premium structures and built client relationships through consistent follow-up and communication.

Customer Service Helpdesk Navigation CRM Systems Data Entry Records Management Critical Thinking Problem Solving Customer Advisory Coverage Premium Structures Client Relationship Management Hindi Urdu English Active Listening

Village Level Entrepreneur

Common Service Centre (CSC)

Jan 2022 - Dec 2024 (2 years 11 months)

Independently operated a fast-paced digital service terminal, resolving application and verification bottlenecks for identity and documents. Provided live troubleshooting and step-by-step web navigation guidance to users processing high-priority paperwork.

CRM Systems Data Entry Records Management Critical Thinking Problem Solving

Citizen Service Centre Operator

Common Service Centre (CSC)

Jan 2022 - Jan 2024 (2 years)

Independently operated a citizen-service centre, registering and processing applications for passports, visas, driving licences, and PAN cards. Guided customers step-by-step through government documentation processes and handled front-desk operations including data entry and record-keeping.

Customer Support Document Processing Data Entry Data Management Record keeping Active Listening Negotiation Document Submission Accuracy

Education

Degrees, certifications, and relevant coursework

Govt degree college Ganderbal

Bachelor of Computer Application, Computer Application

2023 - 2026

Pursuing a Bachelor of Computer Application with a focus on computing systems, network databases, and application management.

Government Degree College, Ganderbal

Bachelor of Computer Application, Computer Applications

2023 - 2026

Pursuing/completed a Bachelor of Computer Application (BCA) with strong computer proficiency. Prepared for customer support and documentation-handling work through computer-focused learning.