India User

I am a Senior Business Systems Analyst with a robust background in software engineering and IT systems administration. My expertise lies in translating complex technical needs into actionable business solutions, enhancing workflows, and leading cross-functional projects. I thrive on managing stakeholder communication from discovery to delivery, ensuring that all parties are aligned and informed throughout the process.

Currently, I serve as a Senior Business Systems Analyst for Benton County, Oregon, where I act as a bridge between departments and IT. My role involves mapping current workflows, identifying pain points, and gathering detailed requirements to present clear recommendations. I have successfully contributed to various projects, including payroll process improvements and incident reporting tools, while also serving as the go-to Jira administrator, creating custom workflows to support users effectively.

Previously, I worked as an Information Systems Analyst for the City of Corvallis, where I managed the city-wide migration to a modern SharePoint intranet system. My experience also includes a tenure as a Software Engineer at Relativity, where I supported the design and development of new applications and provided 24/7 client support. My journey in IT began with the Wisconsin Air National Guard, where I honed my skills in server administration and cyber operations.