Open to opportunities

Philip Siganga

@philipsiganga

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Senior business analyst blending SQL, ERP, and ITSM to deliver compliant implementations.

United States

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What I'm looking for

I’m looking for a role where I can lead requirements and business analysis for ERP/ITSM initiatives, run SQL for actionable insights, and partner with engineering and stakeholders to deliver reliable implementations, training, and smooth go-lives.

I’m a business-focused IT professional with five years of experience spanning IT support, application/system administration, troubleshooting, and user support. I’ve led and supported project implementations—configuring Tyler Technologies’ Enterprise Records Management, partnering to deploy enterprise records solutions, and coordinating communications, trainings, and go-live activities.

As a Senior Business Analyst, I regularly run SQL queries, gather requirements for system customizations, and work with cross-functional partners to deliver upgrades that fit real school needs. I also bring hands-on systems exposure from ERP and ITSM work (Infor ERP, Freshservice), plus strong workflow logging and collaboration through JIRA and Zendesk—always pairing process improvement and business analysis with clear, dependable execution.

Experience

Work history, roles, and key accomplishments

Senior Business Analyst

EAB

Oct 2023 - Nov 2024 (1 year 1 month)

Performed regular SQL queries to support work on database tables and gathered requirements for system customizations. Managed projects for new features and tracked workflow through Kanban using JIRA and Zendesk.

SQL SQL Queries Requirements Gathering System Customization Project Management Kanban Jira Zendesk Business Analysis Technical Liaison

Systems Design/Integrations Analyst

Businessolver

Oct 2022 - Oct 2023 (1 year)

Modulated payroll files and assisted with coding for benefits software by adding new tiers and plans for clients. Supported import/export of files using JavaScript and handled employee protected personal information.

JavaScript Benefit Support

Information Systems Analyst/Programmer

Essex Industries

Jan 2021 - Oct 2022 (1 year 9 months)

Supported the implementation of Infor ERP and administered user profiles and security roles. Led internal education/POC for ERP and implemented an ITSM solution (Freshservice) while gathering requirements for system customizations and modifications.

Infor ERP User Profiles Vendor coordination Requirements Gathering Freshservice ITSM Implementation

Service Desk Analyst

Mercy Technical Services

Mar 2020 - Dec 2020 (9 months)

Managed thousands of supported systems including Epic and related Mercy applications, providing technical support to patients and employees across multiple regions. Routed and escalated tickets as needed and troubleshooted issues via telephone to resolve customer and organizational needs.

Epic MyMercy Admin Service Desk Support Technical Escalation Troubleshooting Phone Support Customer Service

User Support Analyst

Grimco Inc.

Oct 2019 - Dec 2019 (2 months)

Managed and supported systems including Cisco Jabber and Active Directory/Microsoft Office administration, as well as AS400. Provided technical support to corporate branches nationwide using N-Central for remote troubleshooting and prepared hardware for employees.

AS 400 Active Directory Office Administration System Preparation

Student Worker, IT Support

Information Technology Services, SIUE Edwardsville

May 2018 - Aug 2019 (1 year 3 months)

Provided IT support by fixing software issues, restoring SIUE accounts, and troubleshooting hardware/software problems for computers and classroom technology. Removed malware and prepared computer laboratories for use.

software issues Account Restoration SMART Monitors Support Projector Troubleshooting