India Thomas

I am a dedicated Customer Service Specialist with over fifteen years of experience in providing exceptional service and support. My career has been built on a foundation of effective communication, empathy, and problem-solving skills, which have allowed me to excel in various roles within the customer service industry.

Throughout my career, I have successfully managed customer accounts, provided technical support, and de-escalated challenging situations to ensure customer satisfaction. My recent role as a Pension Specialist at PBGC involved guiding new retirees through the application process and addressing their concerns with professionalism and care. I am passionate about helping others and continuously seek opportunities to learn and grow within my field.