Open to opportunities

India Peters

@indiapeters

I am a veterans benefits and healthcare operations professional specializing in claims development and patient services.

United States

Message

What I'm looking for

I seek a mission-driven role in veterans benefits or healthcare operations where I can apply claims development, patient outreach, and process improvement skills. I value collaborative teams, clear processes, and opportunities to grow in policy-driven benefits work.

I am a dedicated veterans benefits and healthcare operations professional with experience developing claims, ensuring regulatory compliance, and coordinating complex patient services. I have successfully administered benefit claims under the PACT Act and used systems like VBMS, ILER, VIS and CAPRI to manage documentation and evidence development.

I have a strong track record in clinic operations and outreach—resolving over 300 overdue appointments, scheduling thousands for COVID-19 vaccination efforts, implementing an EMR for long-term foster children, and training staff to maintain high standards of care and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Veterans Service Representative

Current

Veterans Benefits Administration

Jan 2023 - Present (2 years 7 months)

Provided comprehensive claims development for Veterans, researching and assembling qualifying evidence and administering benefits under the PACT Act to ensure timely, accurate decisions. Utilized VBMS, ILER, VIS, and CAPRI while ensuring compliance with eCFR and M21 adjudication standards.

Claims Development VBMS ILER CAPRI ECFR M21 Adjudication Pact Veteran Communication

Medical Support Assistant

Veterans Health Administration

Jul 2020 - Jan 2023 (2 years 6 months)

Managed administrative operations across Neurology, Urology, and Oncology clinics, resolving a backlog of over 300 overdue appointments in two weeks and supporting COVID-19 vaccine outreach for thousands of Veterans. Maintained scheduling, refill processing, and adherence to national guidelines while improving clinic efficiency using Teams and SharePoint.

Scheduling Appointment Management Outreach Microsoft Teams SharePoint Prescription Refills Clinic Operations

Operations Assistant

Iora Health

Feb 2019 - Jan 2020 (11 months)

Managed daily operations and led the launch of a new Metro clinic, overseeing patient intake, medical record management, staff onboarding, and community outreach to drive patient recruitment. Trained staff and established office processes to ensure smooth clinic opening and operations.

Clinic Launch Patient Intake Medical Records Staff Training Community Outreach Onboarding Operations Management

Administrative Support

Italian Home for Children

Nov 2018 - Feb 2019 (3 months)

Managed office operations and implemented an electronic medical record system for over 20 long-term foster children, improving record-keeping and HIPAA compliance. Supported development initiatives and maintained donor and financial records using FileMaker Pro and Blackbaud.

HIPAA FileMaker Blackbaud Office Management

Development Administrative Associate

Beth Israel Deaconess

Jan 2018 - Feb 2019 (1 year 1 month)

Coordinated schedules and provided administrative support for Major Gifts frontline staff, managing travel, donor data, and sensitive communications while ensuring HIPAA compliance. Streamlined meeting coordination for senior leadership and external partners to support fundraising operations.

Calendar Management Travel Coordination Data Management HIPAA