Open to opportunities

Farah Paillant

@farahpaillant

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Seasoned healthcare office professional with extensive experience in clinical organizations.

United States

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What I'm looking for

I am looking for a role that values strategic planning, team collaboration, and opportunities for professional growth.

I am a seasoned healthcare office professional with extensive experience working in clinical organizations, billing companies, and medical groups. My expertise lies in applying strategic analysis and planning related to program standards and deliverables. I pride myself on my strong organizational and prioritization abilities, complemented by excellent computer, communication, and time management skills.

Throughout my career, I have demonstrated a results-oriented approach and problem-solving capabilities, particularly in my current role as Director of Veteran Services at Highland Rivers. Here, I have successfully interviewed, hired, and onboarded new staff, fostering a skilled team aligned with program goals. My leadership has been instrumental in expanding service offerings and enhancing service delivery, ensuring compliance with policy and grant requirements while maintaining high-quality service standards.

In previous roles, I have overseen operations, developed training materials, and coordinated fundraising events, all while maintaining open communication with stakeholders. My commitment to quality improvement and compliance has been a driving force in my career, and I am eager to bring my skills and experience to a new opportunity that values strategic planning and effective program management.

Experience

Work history, roles, and key accomplishments

Current

Director of Veteran Services

Current

Highland Rivers

Dec 2023 - Present (1 year 6 months)

Interviewed, hired, and onboarded new staff, fostering a skilled team aligned with program goals and enhancing service delivery. Monitored and supported staff in achieving both programmatic and professional objectives by providing operational oversight and tailored training. Developed and implemented strategies to expand service offerings and create new programs, helping to increase the number of

Strategic Planning Program Development Staff Training Compliance Quality Improvement Community Outreach Data Analysis Policy Development Risk Management

Program Coordinator

Citizens Options Unlimited

May 2021 - Jan 2023 (1 year 8 months)

Oversaw day-to-day operations of the Respite and Recreation Program, including planning and scheduling program activities. Developed and implemented team procedures ensuring staff compliance with safety, policies, and procedures. Prepared comprehensive training materials for programming and meetings, ensuring proper preparation for year-round programming.

Operations Management Communication Fundraising Data Collection Compliance Quality Assurance Policy Implementation Scheduling

Case Manager

Tri County Care

Oct 2021 - Oct 2022 (1 year)

Collaborated with patients' families, friends, medical team, and social supports to develop and implement comprehensive treatment plans. Interacted with healthcare providers to ensure smooth coordination and delivery of patients' treatments. Created and regularly updated personalized care plans for clients, ensuring easy access and reference for future use.

Treatment Planning Communication Problem Solving

Senior Program Manager

Head Injury Association

Apr 2018 - Mar 2021 (2 years 11 months)

Supervised, mentored, monitored, and trained assistant program managers in delivering high-quality service to individuals. Documented and implemented client progress, behaviors, and goals on a daily, monthly, quarterly, and annual basis. Developed and implemented team procedures for clients, ensuring staff compliance with safety, policies, and procedures, including DOH and OPWDD regulations.

Program Management Team Leadership Documentation Compliance Policy Implementation Reporting Payroll Scheduling

Education

Degrees, certifications, and relevant coursework

Metropolitan College of New York

Master of Public Administration, Public Administration

Studied public administration principles and practices. Focused on developing strategic analysis, planning, and program management skills relevant to public service.

Long Island University

Bachelor of Arts, Education Psychology

Focused on the study of human behavior and mental processes. Developed strong analytical and problem-solving skills applicable to various professional settings.