imtiyaz hajat
@imtiyazhajat
Customer support professional at Lloyds Banking Group who used Athena and is developing a calculator website with AI tools.
United KingdomWhat I'm looking for
At Lloyds Banking Group, I handled sensitive enquiries in the Specialist Vulnerable Customer Team, using Athena alongside customer account systems to investigate queries and follow procedures. I kept accurate records and used the appropriate escalation routes when customers needed specialist support.
At the Post Office, I served customers across a broad range of services and transactions, resolving issues while following accuracy and security requirements. I also helped train another individual to use Post Office systems.
I'm developing a multi-page calculator website using HTML, CSS and JavaScript, with AI tools supporting coding and troubleshooting. I test and debug the calculators, including their input validation and error handling, and am looking to apply my customer support and analytical skills in an entry-level AI service environment.
Experience
Work history, roles, and key accomplishments
Handled sensitive customer enquiries with patience and empathy, taking ownership of each conversation and identifying appropriate support. Used Athena, an AI-assisted knowledge tool, to investigate queries and follow correct procedures.
Post Office Operator
Post Office
Jul 2019 - Nov 2025 (6 years 4 months)
Served customers face to face across a broad range of Post Office services, transactions and enquiries, taking responsibility for resolving issues accurately. Built rapport with customers and explained processes clearly.
Customer Service and Technical Support
Fonezone & RCModelz
Jul 2019 - Nov 2025 (6 years 4 months)
Supported customers with mobile-phone queries, analysed faults and carried out basic technical diagnostics. Processed orders using Linnworks and prepared shipments accurately while working to delivery deadlines.
Handled inbound calls in an NHS-related service, supporting healthcare professionals and members of the public with a varied range of enquiries. Recorded information accurately and handled difficult or sensitive calls professionally.
Warehouse Experience
Express Gifts
Gained warehouse experience in a distribution environment.
Customer-facing Work
Elegant Curtains & Blinds
Provided customer-facing service in a retail setting.
Sales Assistant
Provided customer-facing sales support in a retail environment.
Education
Degrees, certifications, and relevant coursework
Blackburn College
BTEC Level 3 Extended National Diploma, Science
2012 - 2015
Grade: DDD
Completed a BTEC Level 3 Extended National Diploma in Science with grade DDD.
Beardwood High School
GCSE, General Studies
Completed GCSEs including Maths B, English B, Chemistry B, RE B, English Literature B, Biology C, Physics C and ICT Distinction.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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