Imrana Sheikh

Conducted in-depth investigations into reported fraudulent funds by analysing transactional data and identifying patterns indicative of fraudulent behaviour. Collaborated with other banks to recover victim funds and addressed concerns regarding fraudulent activities.

Managed daily volumes of card disputes, preparing responses and processing chargebacks with Mastercard by ensuring relevant information and sufficient evidence. Identified various dispute types, including unauthorized transactions and goods not received.

Acted as a frontline agent, serving as the first point of contact for customer requests, questions, complaints, disputes, and escalations. Advised customers, managed information input, and ensured confidentiality while adhering to regulations.

Managed inbound calls to support customers in financial difficulty, creating tailored repayment plans to help them regain control of their credit card accounts. Regularly engaged with vulnerable customers, showing empathy and professionalism while ensuring appropriate support and signposting.

Worked on the development and implementation of social media strategies to attract customers and increase brand awareness. Created content for several social media platforms and blogs, scheduling a 7-day content calendar.

Grade: A, B, B, C

Completed A-Levels in Law (A), Certificate in Financial Studies (B), Diploma in Financial Studies (B), and Psychology (C). Developed strong analytical and critical thinking skills.

Grade: A*-C

Achieved 10 GCSEs at grades A*-C, including Maths and English. Built a foundational understanding across a broad range of subjects.

Grade: 1st

Achieved a First-Class Honours degree in Accounting and Finance. Focused on core financial principles including financial accounting, management accounting, and business law. Gained expertise in strategic management, auditing, taxation, and business finance.