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Imrana Sheikh

@imranasheikh

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Fraud investigator with expertise in financial crime prevention.

Zimbabwe

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What I'm looking for

I seek a role that fosters professional growth and values teamwork in fraud prevention.

I am a dedicated Fraud Investigator with a strong background in financial crime prevention and customer service. My experience at Monzo Bank has equipped me with the skills to conduct thorough investigations into fraudulent activities, analyze transactional data, and identify patterns indicative of fraud. I have successfully collaborated with other banks to recover victim funds and have participated in ongoing training to stay updated on evolving fraud trends.

In my previous roles, I have managed card payment disputes, acted as a frontline agent for customer inquiries, and trained team members on chargeback procedures. My commitment to maintaining compliance with regulatory requirements, along with my ability to handle high-pressure situations, has allowed me to deliver exceptional customer service while protecting the interests of both customers and the bank.

Experience

Work history, roles, and key accomplishments

Fraud Pursue Investigator

Monzo Bank

Dec 2022 - May 2025 (2 years 5 months)

Conducted in-depth investigations into reported fraudulent funds by analysing transactional data and identifying patterns indicative of fraudulent behaviour. Collaborated with other banks to recover victim funds and addressed concerns regarding fraudulent activities.

Fraud Investigation Data Analysis Financial Crime Regulatory Compliance SAR Logging Anti Money Laundering

Customer Operations - Card Payment Disputes Specialist

Monzo Bank

Jul 2022 - Dec 2022 (5 months)

Managed daily volumes of card disputes, preparing responses and processing chargebacks with Mastercard by ensuring relevant information and sufficient evidence. Identified various dispute types, including unauthorized transactions and goods not received.

Card Disputes Chargebacks Mastercard Dispute Resolution Coaching Training Payment Processing Customer Operations

Customer Operations Specialist

Monzo Bank

Jan 2022 - Jul 2022 (6 months)

Acted as a frontline agent, serving as the first point of contact for customer requests, questions, complaints, disputes, and escalations. Advised customers, managed information input, and ensured confidentiality while adhering to regulations.

Customer Service Frontline Support Data Entry Confidentiality Regulatory Compliance Customer Support Escalation Management Front Line Support

Collections Advisor

Vanquis

Oct 2021 - Dec 2021 (2 months)

Managed inbound calls to support customers in financial difficulty, creating tailored repayment plans to help them regain control of their credit card accounts. Regularly engaged with vulnerable customers, showing empathy and professionalism while ensuring appropriate support and signposting.

Collections Customer Support Financial Difficulties Repayment Plans Customer Service Empathy Communication Problem Solving Account Management

Social Media Internship

Swiftex Ltd

Nov 2018 - Jan 2019 (2 months)

Worked on the development and implementation of social media strategies to attract customers and increase brand awareness. Created content for several social media platforms and blogs, scheduling a 7-day content calendar.

Social Media Strategy Content Creation Brand Awareness Social Media Marketing Trend Analysis Instagram Twitter TikTok

Education

Degrees, certifications, and relevant coursework

Rainham School for Girls

A-Levels, Law, Financial Studies, Psychology

Grade: A, B, B, C

Completed A-Levels in Law (A), Certificate in Financial Studies (B), Diploma in Financial Studies (B), and Psychology (C). Developed strong analytical and critical thinking skills.

Rainham School for Girls

GCSEs, General Studies

Grade: A*-C

Achieved 10 GCSEs at grades A*-C, including Maths and English. Built a foundational understanding across a broad range of subjects.

University of Kent

BSc (Hons), Accounting and Finance

Grade: 1st

Achieved a First-Class Honours degree in Accounting and Finance. Focused on core financial principles including financial accounting, management accounting, and business law. Gained expertise in strategic management, auditing, taxation, and business finance.