Open to opportunities

Imran Ahmed

@imranahmed4

Message

Remote customer service and virtual assistant with finance and banking expertise, client-focused and security-minded.

Bangladesh

Message

What I'm looking for

I seek a remote role where I can apply my finance-backed customer service skills, work across time zones, protect client data, and contribute to client satisfaction and operational efficiency.

I am a finance and banking graduate specializing in remote customer service and virtual assistance, with proven experience supporting international clients and major banks. I deliver high-quality multi-channel support, maintain strict data security, and consistently achieve strong customer satisfaction and first-contact resolution rates.

I have coordinated home loan processing and financial documentation for clients working with institutions such as CBA, ANZ, and St George, and I thrive in deadline-driven, cross-time-zone environments using CRM and collaboration tools to improve efficiency and retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Okbet

Oct 2024 - Present (1 year 1 month)

Delivered multi-channel customer support remotely, achieving an 85% first-contact resolution rate and over 90% customer satisfaction while improving service efficiency through CRM-driven workflows.

Customer Support Zendesk Live Chat Troubleshooting

Virtual Assistant

Mortgage Broker Assist Australia

Nov 2023 - Feb 2024 (3 months)

Managed home loan applications and financial documentation for international clients, liaising with major Australian banks and maintaining strict confidentiality and data security standards.

Banking Operations Document Management Data Protection Salesforce Remote Collaboration