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Imran AhmedIA
Open to opportunities

Imran Ahmed

@imranahmed4

Remote customer service and virtual assistant with finance and banking expertise, client-focused and security-minded.

Bangladesh
Message

What I'm looking for

I seek a remote role where I can apply my finance-backed customer service skills, work across time zones, protect client data, and contribute to client satisfaction and operational efficiency.

I am a finance and banking graduate specializing in remote customer service and virtual assistance, with proven experience supporting international clients and major banks. I deliver high-quality multi-channel support, maintain strict data security, and consistently achieve strong customer satisfaction and first-contact resolution rates.

I have coordinated home loan processing and financial documentation for clients working with institutions such as CBA, ANZ, and St George, and I thrive in deadline-driven, cross-time-zone environments using CRM and collaboration tools to improve efficiency and retention.

Experience

Work history, roles, and key accomplishments

OK
Current

Customer Service Representative

Okbet

Oct 2024 - Present (1 year 1 month)

Delivered multi-channel customer support remotely, achieving an 85% first-contact resolution rate and over 90% customer satisfaction while improving service efficiency through CRM-driven workflows.

Education

Degrees, certifications, and relevant coursework

Daffodil International University logoDU

Daffodil International University

Bachelor of Business Administration, Finance & Banking

Grade: 3.19/4.00

Completed a Bachelor of Business Administration with a focus on Finance & Banking, graduating in 2023 with a 3.19/4.00 GPA.

MC

Milestone College

Higher Secondary Certificate, Commerce

Grade: 4.50/5.00

Completed Higher Secondary Certificate with a major in Commerce, finishing in 2017 with a result of 4.50/5.00.

AS

Ashulia High School

Secondary School Certificate, Commerce

Grade: 3.39/5.00

Completed Secondary School Certificate with a major in Commerce in 2015, achieving a result of 3.39/5.00.

Tech stack

Software and tools used professionally

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Imran Ahmed - Customer Service Representative - Okbet | Himalayas