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Immy User

@immyuser

Customer Success professional at Agility PR Solutions Canada, supporting PR and media intelligence clients with tailored account management.

United Kingdom

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What I'm looking for

I’m keen to take on new challenges that build on my experience in customer success, account management, influencer marketing, PR and social media strategy, helping brands grow through meaningful partnerships and creative solutions.

At Agility PR Solutions Canada, I supported brands and agencies with their PR and media intelligence needs. I provided proactive account management and tailored support, and led daily client training sessions and platform walk-throughs.

At The Influence Room, I managed 30 key accounts and oversaw influencer campaigns from start to finish. I worked with clients including Amazon, Lindt, La Redoute and Revolution Beauty, coordinating campaigns and renewals.

Across customer success roles at Fundpath, Law Business Research and Onvi, I supported onboarding, training, retention and account growth. I’ve also managed company social media accounts and developed and maintained my own online presence, with content creation among the work I enjoy.

Experience

Work history, roles, and key accomplishments

Senior Customer Success Executive

The Influence Room

Jan 2024 - Jun 2025 (1 year 5 months)

Managed 30 key accounts, overseeing influencer campaigns from start to finish. Led influencer collaborations and worked with high-profile clients including Amazon, Lindt, La Redoute, and Revolution Beauty.

Account Management Influencer Marketing Campaign Management Client Management Social Media Renewals

Customer Success Executive

Fundpath

Jan 2023 - Jan 2024 (1 year)

Managed client relationships, ensuring satisfaction and long-term success. Led onboarding and training, analysed accounts, and advocated for clients to drive product improvements.

Customer Success Onboarding Training Account Analysis Client Advocacy Product Improvement

Customer Success Executive

Law Business Research

Jan 2021 - Jan 2022 (1 year)

Engaged with new and existing clients to maximise subscription value. Delivered product demos, onboarding, and training, and worked cross-functionally to improve retention.

Customer Success Product Demonstrations Onboarding Training Platform Analytics Cross Functional Collaboration

Regional Customer Success Manager

Onvi

Jan 2020 - Jan 2021 (1 year)

Built strong client relationships and guided them through the Onvi Webapp transition. Focused on retention and long-term engagement, and was promoted from Customer Support Technician after 5 months.

Customer Success Customer Relationship Management Customer Retention Training Support

Client Success Relationship Manager

Agility PR Solutions Canada

Jan 2025 - Present (1 year 9 months)

Built and maintained strong relationships with leading brands and agencies, supporting their PR and media intelligence needs. Delivered a 'white-glove' customer experience through proactive account management and tailored solutions.

Account Management Customer Success PR Media Intelligence Customer Training Platform Adoption

Education

Degrees, certifications, and relevant coursework

Anglia Ruskin University

Bachelor of Science with Honours, Marine Biology

Activities and societies: Social Secretary for the Women's Tennis Team.

Graduated in 2018 with a Bachelor of Science with Honours in Marine Biology, focusing on data analysis, professional investigations, and marine biodiversity.