Looking for a job

Rajan Bahra

@rajanbahra

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12+ years of client facing experience within eCommerce, MarTech, and Hospitality sectors.

United Kingdom

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What I'm looking for

Customer Success Manager

Hybrid (>2 days) or Remote

London

SaaS

Customer Success Manager with over 12 years of experience in client services. 100% retention rate across enterprise accounts within eCommerce, MarTech, and Hospitality, managing global brands such as Dove, Corenetto, Nestle Purina, Mars, and Wall’s.

I’ve managed up to 30 accounts, and a total of £2m ARR.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Vita Mojo

Jan 2022 - Mar 2025 (3 years 2 months)

Digital food ordering & restaurant management software for leading hospitality brands.

- Managed >20 accounts, ~30% enterprise e.g. Wasabi, YO!, LEON, & Honest Burgers.
- ARR of ~£2m; largest portfolio across 7 CSMs.
- Retention rate 100% (Enterprise), 92% (Mid Market).
- Lowest churn across all CSMs (2022 & 2023).

Salesforce Gainsight Zendesk Tableau Google Suite

Customer Success Manager

Miappi

Jan 2020 - Dec 2021 (1 year 11 months)

Driving client growth, engagement, & conversions via User-Generated Content software.

- Managed >30 Unilever accounts, across 26 markets and 6 continents.
- 25% enterprise clients including Dove, TRESemme, Cornetto, Vaseline & Wall’s.
- 100% retention rate on enterprise clients.
- Supported Cornetto to increase brand engagement x7 via regramming.

Salesforce Gainsight Zendesk Tableau Google Suite

Account Manager

Medic Animal

Feb 2015 - Sep 2019 (4 years 7 months)

Generating revenue through promotions & marketing services for an online pet retailer.

- Managed 30+ client accounts, across 4 markets.
- Enterprise accounts included MARS, Nestle Purina, Hill’s, Royal Canin, & Bayer.
- 97% retention rate across client portfolio.
- Increased fixed client revenue by 40% through creating and upselling a CRM concept.