Customer Success Manager
Hybrid (>2 days) or Remote
London
SaaS
@rajanbahra
12+ years of client facing experience within eCommerce, MarTech, and Hospitality sectors.
Customer Success Manager
Hybrid (>2 days) or Remote
London
SaaS
Customer Success Manager with over 12 years of experience in client services. 100% retention rate across enterprise accounts within eCommerce, MarTech, and Hospitality, managing global brands such as Dove, Corenetto, Nestle Purina, Mars, and Wall’s.
I’ve managed up to 30 accounts, and a total of £2m ARR.
Work history, roles, and key accomplishments
Vita Mojo
Jan 2022 - Mar 2025 (3 years 2 months)
Digital food ordering & restaurant management software for leading hospitality brands.
- Managed >20 accounts, ~30% enterprise e.g. Wasabi, YO!, LEON, & Honest Burgers.
- ARR of ~£2m; largest portfolio across 7 CSMs.
- Retention rate 100% (Enterprise), 92% (Mid Market).
- Lowest churn across all CSMs (2022 & 2023).
Miappi
Jan 2020 - Dec 2021 (1 year 11 months)
Driving client growth, engagement, & conversions via User-Generated Content software.
- Managed >30 Unilever accounts, across 26 markets and 6 continents.
- 25% enterprise clients including Dove, TRESemme, Cornetto, Vaseline & Wall’s.
- 100% retention rate on enterprise clients.
- Supported Cornetto to increase brand engagement x7 via regramming.
Medic Animal
Feb 2015 - Sep 2019 (4 years 7 months)
Generating revenue through promotions & marketing services for an online pet retailer.
- Managed 30+ client accounts, across 4 markets.
- Enterprise accounts included MARS, Nestle Purina, Hill’s, Royal Canin, & Bayer.
- 97% retention rate across client portfolio.
- Increased fixed client revenue by 40% through creating and upselling a CRM concept.
Medic Animal
Jan 2014 - Jan 2015 (1 year)
Supported the Head Buyer in maintaining client relationships and increasing fixed client revenue via funded promotions and advertising space.
Degrees, certifications, and relevant coursework
Bachelor of Arts (Honours), Marketing
2005 - 2008
Grade: 2:1
Software and tools used professionally
You can contact Rajan and 90k+ other talented remote workers on Himalayas.
Message RajanSign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
A User
Contract Customer Service Advisor, WTW
Candy DUARTE
Senior Customer Success Manager, Applied
Sharon Sen
Senior Customer Success Manager, StepsandCo
Chloe Hartshorn
Customer Success Manager, Mytraffic
Luke Rusbridge
Customer Success Manager, SaaSy People
Aman Bhandari
Customer Success Manager, Smartly
Laura Brown
Customer Success Manager, Shell International Trading and Shipping
Danica Bowran
Senior Partner Success Manager, Ocado Group
Marissa Zamudio
Client Experience Manager, S&P Dow Jones Indices
Joy Anobili
Strategic Account Manager, ESP Utilities