Open to opportunities

Mudith Malshan

@mudithmalshan

Message

Enthusiastic IT professional with IT support experience.

Sri Lanka

Message

What I'm looking for

Eager to learn and grow under mentorship while contributing to organizational success.

An enthusiastic and dedicated IT professional with practical experience as an IT support intern at Metropolitan Technologies, Sri Lanka. Demonstrates a strong understanding of security best practices, TCP/IP, DNS, and DHCP, as well as software and hardware knowledge of networking concepts. Proven ability to provide effective IT support to remote and onsite support to end users, utilizing excellent communication skills and problem-solving skills. Eager to learn and grow under the mentorship of experienced professionals while contributing to the success of the organization and advancing my career in the field

Experience

Work history, roles, and key accomplishments

Current

IT Support Intern

Current

Metropolitan Technologies

Mar 2019 - Jun 2024 (5 years 3 months)

Provided technical support for hardware, software, and network-related issues. Managed Windows Server administration and assisted in troubleshooting daily network issues, ensuring effective IT support for over 500 users.

Technical Support Windows Server Patch Management Account Management

security software implementation

Metropolitan Technologies

Jun 2024 - Jul 2024 (1 month)

Implemented CrowdStrike endpoint security software across 500 devices, configured security policies, and participated in real-time monitoring to enhance organizational security.

Cloud Computing Endpoint Security Team Collaboration Problem Solving Analytical Thinking Continuous Improvement Communication Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Horizon Campus

Bachelor of Information Technology (Hons), Networking

2019 - 2024

Activities and societies: Engaged in various projects related to mobile computing, network security, and database management.

Studied BIT (Hons) in Networking, gaining practical experience in IT support and a strong understanding of networking concepts, security best practices, and various IT principles.