Open to opportunities

Imasha Weerawardana

@imashaweerawardana

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Driven business graduate with expertise in human resources and e-commerce.

Sri Lanka

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What I'm looking for

I am looking for a Human Resources role that fosters growth and collaboration.

I am a results-oriented business graduate with over 4 years of diverse experience in customer service, sales, e-commerce, and human resources. My journey has equipped me with a robust understanding of various HR functions, including recruitment, payroll management, onboarding, and exit processes. I have consistently maintained high customer retention and satisfaction rates, showcasing my ability to connect with clients and address their needs effectively.

Currently, I serve as an Employee Relations Assistant at Port City BPO, where I manage talent pipelines, conduct interviews, and ensure compliance with labor laws. My entrepreneurial spirit shines through my e-commerce ventures, where I have successfully launched and managed online businesses, achieving significant milestones in customer engagement and sales. I am passionate about leveraging my skills to contribute to organizational success while fostering my professional growth.

Experience

Work history, roles, and key accomplishments

Current

Small Business Owner

Current

ODIN

Jul 2024 - Present (1 year 2 months)

As a Small Business Owner, I sell handmade items on eBay, manage customer interactions, and execute marketing strategies to increase store traffic. I maintain records and handle customer complaints effectively.

Customer Service Marketing Strategies Excel Problem Solving Sales Product Listing Social Media Marketing

Current

Employee Relations Assistant

Current

Port City BPO

Oct 2023 - Present (1 year 11 months)

As an Employee Relations Assistant, I source and create talent pipelines, manage interview scheduling, and maintain CV databases. I also assist with onboarding, payroll inputs, and handle HR inquiries, ensuring compliance with labor laws.

Recruitment Interviewing ATS Payroll Management Database Management Employee Onboarding HR Compliance Reporting Communication

Small Business Owner

Fashlady

Jan 2019 - Jul 2023 (4 years 6 months)

I operated Fashlady, an e-commerce retail business, where I interacted with customers, managed product listings, and resolved complaints. I also processed refunds and conducted online promotional campaigns.

Product Management Complaint Handling Sales Social Media Marketing Excel B2B Sales B2C Sales

Education

Degrees, certifications, and relevant coursework

University of London

Bachelor of Science, Business and Management

2018 - 2022

Grade: Second Class Honours (Lower Division)

Studied Business and Management, achieving Second Class Honours (Lower Division). The program provided a comprehensive understanding of business principles and practices.