Imani Blenman
@imaniblenman
ServiceNow System Administrator delivering platform automation and user-focused solutions.
United KingdomWhat I'm looking for
I am a ServiceNow System Administrator with hands-on experience supporting a domain-separated ServiceNow instance at a global tech consultancy, delivering workflows, UI policies, client scripts and business rules to drive automation and efficiency. I collaborate with admins, architects, developers and stakeholders to gather requirements, implement enhancements, troubleshoot issues and create documentation that enables adoption and stable operations.
Previously I completed an intensive ServiceNow stream apprenticeship and earned multiple certifications including ServiceNow CSA and ITIL 4 Foundation, after several years working in early years childcare where I developed strong organisation, documentation and communication skills. I bring a practical, user-focused approach to platform administration and continuous improvement.
Experience
Work history, roles, and key accomplishments
SSProvide platform support for a domain-separated ServiceNow instance, developing workflows, UI policies, client scripts and business rules to improve automation and efficiency while troubleshooting issues to minimise user disruption.
Academy Apprentice
Sopra Steria Digital Academy
Jun 2024 - Oct 2024 (4 months)
Selected for the ServiceNow stream, completed 100+ hours of platform training and earned multiple ServiceNow micro-certifications and ITIL4 Foundation to build technical and soft skills.
BHNursery Nurse Assistant
Bright Horizons
Nov 2017 - May 2024 (6 years 6 months)
Cared for infants aged 4 months–4 years, maintained safety and engagement, and produced timetables, curriculums, risk assessments and progress reports to support child development and operational compliance.
Education
Degrees, certifications, and relevant coursework
Harris City Academy Crystal Palace
A-levels / BTEC, A-levels / BTEC
Completed A-level studies with subjects including Psychology (B), Art and Design (B), Health and Social Care BTEC (Merit), and Human Biology AS (B).
Harris City Academy Crystal Palace
GCSE, GCSEs
Completed GCSEs with 11 A–C grades, including A grades in English and Science and a B in Mathematics.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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