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Ashwini Hipparagi

@ashwinihipparagi

Senior Help Desk Associate at NTT DATA who resolved 90%+ of support issues on first contact and improved ticket handling efficiency by 15%.

India

Message

What I'm looking for

I’m seeking to reenter the workforce after maternity leave and resume professional duties, with a renewed focus and commitment to career growth.

At NTT DATA, I delivered L1 technical support across hardware, software, and network issues, resolving more than 90% of requests on first contact. I documented incidents in ServiceNow and authored knowledge base articles to support faster troubleshooting.

At Tata Consultancy Services (Core Integra), I managed Active Directory accounts and access rights, maintained end-user devices, and supported Microsoft Office and proprietary applications. I also led software rollout projects that reduced downtime by 20%.

After a planned career break for maternity leave, I’m ready to return to professional duties. I bring experience in helpdesk operations, IT operations, and customer service, along with ServiceNow, ITIL Foundation, and Microsoft Azure Fundamentals certifications.

Experience

Work history, roles, and key accomplishments

Senior Help Desk Associate

NTT DATA

Aug 2021 - Aug 2022 (1 year)

Delivered L1 technical support to 100+ users daily across hardware, software, and network issues. Achieved 90%+ first-call resolution and documented incidents in ServiceNow, improving ticket handling efficiency by 15%.

IT Support Helpdesk operations ServiceNow Remote Desktop Support Network Troubleshooting Knowledge Base Documentation

IT Operations Executive & Project Coordinator

Tata Consultancy Services (Core Integra)

Jul 2015 - Jan 2020 (4 years 6 months)

Managed Active Directory accounts and access rights for 500+ users. Led software rollout projects, reducing downtime by 20%, and conducted system audits and preventive maintenance.

Active Directory IT Operations Software Deployment System Audits Preventive Maintenance Microsoft Office