I've built and operated content-based and affiliate websites through DigitalWaves.xyz and CYAtech Inc, managing WordPress, hosting, SEO, uptime, security, and day-to-day web operations.
I administer cPanel, DNS, SSL certificates, email, backups, migrations, plug-ins, and themes while troubleshooting CMS and hosting issues that affect availability and user experience. I also conduct keyword research, on-page SEO audits, content optimisation, and site performance improvements across multiple web properties.
At TP, I support Booking.com users with reservations, account issues, and booking changes by phone and chat, while following quality, service, and data-protection requirements. I previously handled trust and safety escalations for TikTok using moderation procedures, community standards, SLA targets, and quality controls.
My earlier technical work includes Linux and Windows server installation, hardware replacement, Cisco firmware updates, Citrix environments, network troubleshooting, and multilingual QA testing. I've also evaluated AI-generated text and audio for accuracy, naturalness, contextual relevance, and clarity through RWS Group's TrainAI contributor network.
