Gaga Zhvania
@gagazhvania
Detail-oriented IT support specialist with strong problem-solving skills.
GeorgiaWhat I'm looking for
I am an IT support specialist with a strong background in technical operations and user support. My experience includes monitoring user activity, analyzing gameplay data, and providing fast resolutions to platform-related incidents. I pride myself on my ability to communicate complex technical concepts in a user-friendly manner, ensuring positive experiences for both end-users and non-technical stakeholders.
During my tenure as a TechOps Specialist at Gamdom, I successfully identified and flagged suspicious behaviors, preventing abuse of platform systems. I also collaborated with cross-functional teams to enhance IT systems based on user feedback. My role as a System Administrator at Exactpro further honed my skills in resolving user inquiries and managing IT incidents effectively, ensuring minimal downtime and high user satisfaction.
Experience
Work history, roles, and key accomplishments
TechOps Specialist
Gamdom
Jan 2025 - Jun 2025 (5 months)
Monitored user activity and flagged suspicious behavior to prevent abuse of platform systems, promotions, and vulnerabilities. Provided fast and reliable resolutions to platform-related incidents, payment processing issues, and crypto wallet discrepancies, ensuring high availability and user satisfaction.
System Administrator
Exactpro
Dec 2022 - Jan 2025 (2 years 1 month)
Acted as the primary point of contact for IT support, resolving user inquiries through email, phone, and ticketing systems. Delivered timely and effective solutions to technical issues, ensuring minimal downtime for end-users.
Education
Degrees, certifications, and relevant coursework
GUGeorgian Technical University
Bachelor of Science, Computer Science
2020 -
Currently pursuing a degree in Computer Science, focusing on foundational principles and advanced topics in the field. Engaged in coursework that builds a strong understanding of computing.
Next-It Academy
Certificate, NDG Linux Essentials
2021 - 2022
Grade: Certificate acquired
Undertook the NDG Linux Essentials course, mastering Linux command line concepts and its use as an operating system. Acquired a certificate upon completion.
Next-It Academy
Certificate, IT Essentials: PC Hardware and Software
2021 - 2022
Grade: Certificate acquired
Completed a course on IT Essentials, gaining practical knowledge in PC hardware and software. Learned to build and properly utilize computer systems.
Next-It Academy
Certificate, CCNAv7 Introduction to Networks
2021 - 2022
Grade: Certificate acquired
Studied CCNAv7 Introduction to Networks, gaining an understanding of networking architecture and structure. Developed skills to work with networks and acquired a certificate.
Next-It Academy
Certificate, Cybersecurity Essentials
2021 - 2022
Grade: Certificate acquired
Completed the Cybersecurity Essentials course, learning to implement proper procedures for data confidentiality and availability. Earned a certificate for the program.
Availability
Location
GeorgiaAuthorized to work in
Job categories
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