Open to opportunities

giorgi chelidze

@giorgichelidze

Message

I resolve telecom connectivity issues through TCP/IP, LAN/WAN diagnostics, and disciplined incident management.

Georgia

Message

What I'm looking for

I'm looking for a technical support or network operations role where I can apply disciplined TCP/IP troubleshooting, LAN/WAN diagnostics, incident resolution, and detail-driven service delivery.

I've supported telecom clients at Magticom and Silknet, resolving connectivity and service issues across TCP/IP and LAN/WAN environments.

In my current role at Magticom, I diagnose faults on first contact, follow structured escalation procedures, meet SLA targets, and document recurring issues to strengthen the team knowledge base.

Over 3+ years in high-volume telecom support, I've combined clear client communication with accurate fault diagnosis, process documentation, and standards-compliant service delivery. I'm looking to bring this disciplined, detail-driven approach to technical support or network operations.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Operator

Current

Magticom

Dec 2024 - Present (1 year 8 months)

Resolve client technical issues on first contact by diagnosing TCP/IP and LAN/WAN connectivity faults. Consistently meet SLA targets across a high volume of support tickets and document recurring fault patterns.

TCP IP LAN WAN Network Troubleshooting Incident resolution SLA Ticketing Systems Root Cause Analysis Customer Support

Technical Support Operator

Silknet

Feb 2022 - Dec 2024 (2 years 10 months)

Provided front-line technical support to telecom clients, troubleshooting connectivity and service issues across LAN/WAN environments. Built deep working knowledge of TCP/IP protocol architecture and network fault diagnosis.

TCP IP LAN WAN Network Troubleshooting Customer Support Documentation Incident resolution