Open to opportunities

Ilerioluwa Ikuomola

@ilerioluwaikuomola

Message

Dedicated sales executive with strong customer relationship skills.

Nigeria

Message

What I'm looking for

I seek a role that allows me to utilize my customer service skills in a supportive and growth-oriented environment.

I am a graduate with an OND in Business Administration, currently working as a Call Center Agent at Jiji.ng. My role involves supporting the team to achieve sales targets through effective client engagement and providing customer support using organized scripts. I have developed strong multitasking abilities and adaptability in fast-paced environments.

Previously, I served as a Secretary/Typist at Jide Taiwo and Co, where I managed diaries, arranged meetings, and handled inquiries. My experience as a Front Desk Officer at Mazars Coker and Co further honed my customer service skills, ensuring quality interactions and efficient management of files and records. I am passionate about leveraging my skills to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Jiji.ng

Jan 2022 - Present (3 years 5 months)

Supported the team in achieving sales targets by ensuring maximum client engagement and proper follow-up on product packages. Provided customer support during calls using well-organized scripts and templates, leveraging CRM knowledge to pass accurate information to clients.

Client Engagement Sales Targets Customer Support CRM Communication Scripting

Secretary/Typist

Jide Taiwo and Co

Jan 2021 - Present (4 years 5 months)

Arranged and took minutes of meetings, managed diaries, and dealt with inquiries via phone and email. Maintained a robust filing system, created and updated spreadsheets, and managed databases.

Meeting Management Data Entry Microsoft Office

Front Desk Officer

Mazars Coker and Co

Jan 2017 - Present (8 years 5 months)

Organized and maintained files and records while providing quality customer service to clients. Managed the receiving and sending of mails and letters, and efficiently planned and scheduled meetings and appointments.

Customer Service Scheduling Appointment Setting

Waitress

Metropolitan Club

Jan 2015 - Present (10 years 5 months)

Attended to members, accurately taking food and wine orders to ensure prompt delivery and customer satisfaction. Provided excellent customer service throughout the ordering process.

Customer Service Order Taking Customer Satisfaction Communication Hospitality

Cashier

Bibby Supermarket

Jul 2014 - Present (10 years 11 months)

Maintained accurate sales records and resolved customer issues while answering questions effectively. Registered sales on a cash register by scanning items, itemizing, and totaling customer purchases.

Cash Register Itemization Customer Service

Sales Representative

Hair Craft Beauty Shop

Jan 2014 - Present (11 years 5 months)

Attended to customers, maintained proper records, and ensured the safe keeping and arrangement of stock in appropriate sections. Managed stock inventory and actively engaged in cross-selling and up-selling products.

Customer Service Record keeping Cross Selling Sales

Education

Degrees, certifications, and relevant coursework

ECOLE SUPERIEURE D'ADMINISTRATION, D'ECONOMIE, DE JOURNALISME ET DES METIERS DE L'AUDIOVISUEL

B.Sc Business Administration, Business Administration

Studied Business Administration at ECOLE SUPERIEURE D'ADMINISTRATION, D'ECONOMIE, DE JOURNALISME ET DES METIERS DE L'AUDIOVISUEL, Cotonou. The program focused on comprehensive business principles and practices.

Yaba College of Technology

OND Business Administration, Business Administration

Completed an Ordinary National Diploma in Business Administration at Yaba College of Technology. Gained foundational knowledge in business operations and administrative functions.

Ideal Girls High School

Secondary School Leaving Certificate, General Studies

Obtained the Secondary School Leaving Certificate from Ideal Girls High School, Lagos. Focused on general secondary education.

Soroptimist Nursery and Primary School

Primary School Leaving Certificate, General Studies

Completed primary education and received the Primary School Leaving Certificate from Soroptimist Nursery and Primary School, Lagos. Developed fundamental academic skills.