Ikenna Augustine
@ikennaaugustine
I am a customer support specialist with 4+ years delivering efficient, empathetic issue resolution.
NigeriaWhat I'm looking for
I am a detail-oriented customer support specialist with over four years' experience resolving customer complaints and delivering positive customer experiences. I maintain accurate records, provide product and service information, and respond to inquiries by phone and email.
I have led public relations teams, monitored sales records, and collaborated with cross-functional teams to escalate complex issues to the right personnel. I hold Google Coursera certifications in Customer Relationship Management, Project Management, Financial Risk Management and Human Resources and I bring a proactive, service-first approach to every role.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Aribosar Ventures Ltd
Jan 2021 - Jan 2024 (3 years)
Served as Customer Service Officer resolving inquiries and complaints via phone and email, maintaining accurate interaction records and providing product/service feedback to improve customer experience.
Public Relations Team Lead
Grand-Shell & Co. Mining Ltd
Jan 2013 - Jan 2014 (1 year)
Led public relations team and managed relationships with local and foreign investors, oversaw production and distribution of daily financial and sales records to support stakeholder communications.
Education
Degrees, certifications, and relevant coursework
Institute of Management and Technology, Enugu
Higher National Diploma, Banking and Finance
Completed Higher National Diploma in Banking and Finance at the Institute of Management and Technology, Enugu in 2021.
Royal Crown Academy, Nsukka
West African Senior School Certificate (WAEC), Secondary Education
Completed West African Senior School Certificate (WAEC) at Royal Crown Academy, Nsukka in 2011.
Oloye Private School, Iganmu
First School Leaving Certificate (FSLC), Primary Education
Obtained First School Leaving Certificate (FSLC) from Oloye Private School, Iganmu, Lagos State in 2002.
GCGoogle / Coursera
Certificate, Human Resource
Completed a Human Resource certificate issued by Google on Coursera.
GCGoogle / Coursera
Certificate, Customer Relationship Management
Completed a Customer Relationship Management certificate issued by Google on Coursera.
GCGoogle / Coursera
Certificate, Financial Risk Management
Completed a Financial Risk Management certificate issued by Google on Coursera.
GCGoogle / Coursera
Certificate, Project Management
Completed a Project Management certificate issued by Google on Coursera.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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