Arinze Agu

I’m a Remote IT Support Engineer with 3+ years administering Microsoft 365 environments and Azure cloud infrastructure across distributed enterprise teams. I specialize in Microsoft Entra ID identity management, Exchange Online, SharePoint/OneDrive administration, and Azure Virtual Machines, Storage, and Monitoring services.

I deliver advanced remote technical support with endpoint troubleshooting and secure system access using RDP, AnyDesk, TeamViewer, and Quick Assist. I’ve deployed and troubleshot MFA and self-service password reset (SSPR) workflows, and I manage Tier 1/2 helpdesk resolution while staying tightly aligned to SLA-driven service standards.

Beyond day-to-day M365 support, I extend my work into broader infrastructure—administering Active Directory/Windows Server (2016–2022) and building governance and compliance with tools like Group Policy Objects (GPOs), Azure Policy, and cloud monitoring. I also support performance, backups, and recovery using Azure Backup and Azure Site Recovery, and I’ve helped reduce cloud spend by identifying underutilized resources through Azure Cost Management.

I’m also proactive with automation and cross-platform growth: I self-teach and apply Infrastructure as Code with Terraform and Ansible directly into production-style workflows. From managing 1,000+ user Entra ID accounts and handling 20–35 M365 tickets weekly to volunteering in AWS IAM/EC2/VPC/S3 operations, I consistently integrate new skills without formal retraining.