Looking for a job

Workwithpeace User

@workwithpeaceuser

At MACTAY CONSULTING (MTN INBOUND), I handled customer inquiries about billing, mobile network issues, and resolving issues

Nigeria

Message

What I'm looking for

As a customer care representative, I seek opportunities to provide excellent customer service, resolve customer concerns, and contribute to customer satisfaction while developing my communication and problem-solving skills.

At BELLA DESIGNS, I create social media graphics and marketing collateral, including brochures, flyers, and banners. My work contributed to increased social media engagement and lead generation.

At MACTAY CONSULTING (MTN INBOUND), I handled customer inquiries about billing and mobile network issues, using CEVA, EWP, CLM, and GENESYS to manage and resolve queries.

At ALX NIGERIA, I organized meetings and travel, maintained customer spreadsheets and online records, and prepared presentations. I also worked as a Subject Educator-NYSC at UNITED SENIORS HIGH SCHOOLS and as a Customer Sales Representative at NORISHA FAST FOOD.

Experience

Work history, roles, and key accomplishments

Current

Graphics Designer

Current

Bella Designs

Mar 2022 - Present (4 years 7 months)

Collaborated with clients to deliver custom design solutions, achieving a 95% client satisfaction rate. Produced social media graphics and marketing collateral, increasing engagement and lead generation.

Graphic Design Social media graphics Marketing Collateral Market Research Trend Analysis Client Collaboration

Customer Care Representative

Mactay Consulting

Mar 2024 - Feb 2026 (1 year 11 months)

Managed inbound calls efficiently to ensure smooth customer interactions and quick resolution. Provided personalized service and resolved customer issues promptly, utilizing CEVA, EWP, CLM, and GENESYS applications.

CEVA EWP CLM Genesys Customer Service Troubleshooting Billing Communication Skills

Virtual Assistant

ALX Nigeria

Aug 2024 - Jan 2025 (5 months)

Organized meetings, travel, and accommodations efficiently, reducing scheduling conflicts by 30%. Created and updated customer spreadsheets, prepared presentations, and handled administrative queries.

Scheduling Spreadsheets Presentation Skills Administrative Support Data Management Confidentiality Virtual Meetings

Subject Educator

United Seniors High Schools

Jan 2023 - Nov 2023 (10 months)

Maintained a good learning environment, enforced discipline, and managed behavior. Designed and administered quizzes, tests, and assignments, and evaluated student performance.

Teaching Curriculum Planning Student Assessment Classroom Management Feedback Record keeping

Customer Sales Representative

Norisha Fast Food

May 2017 - Apr 2018 (11 months)

Performed cost-benefit and needs analysis of customers to meet their needs. Recommended improvements in products and services, and handled client requests with responsiveness and follow-up.

Customer Service Sales Needs Analysis Research Presentation Skills Client Relations