Open to opportunities

Ijeoma Ebiem

@ijeomaebiem

Message

Remote-ready customer support and administrative professional.

Nigeria

Message

What I'm looking for

I seek a remote or hybrid role supporting customers and operations where I can apply CRM, TALLY, and Excel skills to improve service, billing accuracy, and operational efficiency while working across time zones.

I am a customer support and administrative professional with 5+ years' experience delivering high-quality service, resolving inquiries, processing payments, and maintaining accurate records in fast-paced environments. I use CRM tools, TALLY accounting software, and Microsoft Office to support sales and operations, generate reports, and ensure audit-ready records.

I consistently managed high-volume customer interactions across channels with professionalism and empathy, achieving 99% payment recording accuracy and reducing reconciliation errors. I am comfortable supporting international customers across time zones and assisting management with administrative tasks to improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Regal Plastics Industry Limited

Jan 2019 - Jun 2024 (5 years 5 months)

Managed 40–60 daily customer inquiries across phone and in-person channels, processed payments and invoices with 99% accuracy, and generated TALLY/Excel reports to inform weekly and monthly management decisions.

Customer Support Tally Microsoft Excel Order Processing Data Entry

Research Marketer

Communications and Marketing Research Group

May 2013 - Aug 2016 (3 years 3 months)

Conducted 20–30 door-to-door consumer interviews daily, compiled detailed research reports improving data accuracy for client insights, and ensured confidential handling of client and consumer information.

Field Research Data Collection Report Writing Confidentiality