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Ifyy User

@ifyy

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Helpdesk Support Technician with expertise in troubleshooting.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and challenges me to innovate in IT support.

I am a dedicated Helpdesk Support Technician with two years of experience in software installation and IT support. My journey in the tech industry has equipped me with the skills to manage Microsoft 365, troubleshoot hardware and software issues, and provide exceptional customer service. I pride myself on my ability to adapt to evolving technologies and deliver effective solutions that enhance user satisfaction.

During my tenure at Frankson IT Services, I successfully resolved over 10 technical support tickets daily, achieving a 90% customer satisfaction rating. My commitment to documenting processes and creating user-friendly guides has significantly reduced repetitive support requests. I am passionate about leveraging technology to drive organizational success and ensure future-ready IT solutions.

Experience

Work history, roles, and key accomplishments

Helpdesk Support Specialist

Frankson IT Services

Feb 2017 - Sep 2019 (2 years 7 months)

Provided technical support and managed software installations for small businesses, achieving a 90% customer satisfaction rating. Handled Active Directory operations and troubleshot network connectivity issues while documenting processes to assist non-technical staff.

Active Directory Management Technical Support Troubleshooting Customer Service Installation