Open to opportunities

Ifeoma Nwaoko

@ifeomanwaoko

Message

Dedicated healthcare professional with 6+ years in care coordination, case management, and member support.

United States

Message

What I'm looking for

I seek a role in care coordination or member services where I can leverage my case management, pre-authorization, and grievance-resolution skills within a collaborative, compliance-focused team.

I am a dedicated healthcare and customer service professional with over six years' experience in health plan services, care coordination, case management, and member support. I specialize in pre-authorizations, benefits verification, grievance intake and resolution, and interdisciplinary collaboration to ensure quality patient outcomes while maintaining HIPAA compliance.

Throughout my career I have managed high-volume inquiries, resolved complex member and provider issues, and maintained accurate documentation using systems such as AXXESS. I bring proven ability to coordinate across clinical and administrative teams, train staff, and ensure regulatory and Medicaid compliance to support continuity of care and strong member satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Omega Plus Home Health Care

Aug 2023 - Present (2 years 6 months)

Process pre-authorizations and verify member eligibility while documenting interactions in AXXESS and coordinating with clinical teams to resolve escalated member and provider issues under HIPAA standards.

HIPAA Escalation Management Case Documentation

Customer Service Representative Specialist

Supporting Hands

Oct 2022 - Jul 2023 (9 months)

Managed high-volume inbound/outbound inquiries across phone, chat, and email, investigated and documented complaints, and escalated complex cases to meet company performance standards.

Case Documentation Escalations

Lead Relationship Associate

Austin Company

Jun 2022 - Oct 2022 (4 months)

Managed 50+ customer interactions daily, trained new hires on communication and documentation standards, and resolved escalated concerns to improve retention.

Customer Retention Training Data Entry Escalations Customer Communications Quality Assurance Performance Metrics

Wraparound Care Coordinator

South Coast Community Services

Aug 2018 - Dec 2021 (3 years 4 months)

Provided intensive care coordination for at-risk youth, developed individualized care plans per Medicaid and state guidelines, and facilitated interdisciplinary team meetings to monitor outcomes.

Care Coordination Service Planning Interdisciplinary Collaboration Documentation

Case Manager

Salvation Army Bell Shelter

Sep 2014 - Jul 2018 (3 years 10 months)

Delivered comprehensive case management including assessments, treatment planning, service coordination from intake to discharge, and maintained compliance with licensing and contractual guidelines.