Open to opportunities

Ifeoma Dim

@ifeomadim

Customer Support and Administrative Professional with 7 years of experience delivering empathetic client service and operational efficiency.

Nigeria

Message

What I'm looking for

I’m looking for a customer-support and operations role where I can use my 7 years of phone/email/chat support strengths and Salesforce skills to resolve issues quickly, improve processes, and grow with a supportive team.

I’m a Customer Service and Administrative Support professional with 7 years of experience supporting clients through phone, email, live chat, and virtual communication. I’m trusted for strong communication, problem-solving, empathy, and relationship-building—especially in fast-paced environments where timely resolution matters.

At Sterling Oil Exploration Limited, I improved operations by developing a standardized vendor surveillance SOP, coordinating virtual meetings that saved the company 50,000 naira per day, and implementing flight tracking that drove cost savings of up to 40%. I also trained and onboarded new employees, reducing ramp-up time by 30%, while providing consistent, empathetic employee support through chat, email, and phone.

Through ALX Africa, I volunteered as a Salesforce mentor—supporting learners remotely, encouraging progress with Zoom sessions, tracking improvement levels, and escalating challenges to technical mentors for final resolution. With my Salesforce Certified Administrator credential and hands-on trailhead engagement, I’m motivated to bring customer-first thinking to Salesforce-enabled administrative and support work.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Sterling Oil Exploration Limited

Jan 2019 - Present (7 years 6 months)

Developed and implemented process improvements for vendor surveillance (standardized SOP) and virtually tracked flights to maximize unused tickets, improving cost efficiency. Coordinated virtual meetings with union officials (saving 50,000 naira per day) and supported employees and client/management correspondence via chat, email, and phone.

SOP Development Process Improvement Flight Ticket Tracking Cost Optimization Employee Onboarding Employee Support Documentation Scheduling Google Workspace

Virtual Assistant (Volunteer)

Volunteer

Mar 2026 - Apr 2026 (1 month)

Coordinated and scheduled client meetings and managed daily client calendars to avoid scheduling conflicts. Handled client and internal email communications to ensure timely, professional responses.

Calendar Management Scheduling Appointment Coordination Email Management Client Communication

Volunteer Mentor

ALX Africa

Apr 2025 - Feb 2026 (10 months)

Supported Salesforce Associate learners remotely by answering questions, sharing resources, and facilitating Pomodoro sessions on Zoom. Tracked learner progress in EHUB/WhatsApp, reported weekly updates in Google Sheets, and escalated challenges to technical mentors.

Learner Support Mentoring EHub Zoom WhatsApp Google Sheets Escalation Management

Graduate Trainee (Administration)

Sterling Oil Exploration Limited

Jan 2018 - Jan 2019 (1 year)

Assisted with flight tracking to support company cost savings and scheduled interview dates and reminders for the Head of Department. Provided client support via chat/phone/email and supported administrative logistics including document organization and office maintenance coordination.

Interview Scheduling Logistics Coordination Hotel Booking Support Administrative Coordination Administrative Follow Ups

English Teacher (NYSC)

Gulumbe Secondary School

Jan 2017 - Jan 2018 (1 year)

Taught English using multiple teaching strategies and delivered structured learning plans for JSS1, SS1, and SS2 students. Planned and organized in-class debate competitions to improve student confidence and competitiveness.

English Teaching Lesson planning Student Assessment Classroom Management Student Engagement