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Jessica Egwumba

@jessicaegwumba

Medical Virtual Assistant skilled in patient support, insurance verification, prior authorization, scheduling, and EHR management.

Nigeria

Message

What I'm looking for

Seeking a remote Medical Virtual Assistant role in healthcare administration, patient support, or care coordination. Skilled in insurance verification (VOB), prior authorization, appointment scheduling, patient intake, EHR/EMR management, and medical billing support. Looking to contribute to efficient workflows and improved patient experience.

I’m a Medical Virtual Assistant with a background in Public Health and experience in patient support, healthcare administration, and remote medical assistance. My expertise includes insurance verification (VOB), prior authorization, medical billing support, appointment scheduling, patient intake, and EHR/EMR management (e.g., Epic, Cerner).

I have strong skills in HIPAA compliance, data entry, medical documentation, claims support, and customer service in healthcare settings. I’m comfortable working in fast-paced remote environments, managing administrative workflows, and communicating effectively with patients, providers, and insurance companies.

I’m interested in roles such as Medical Virtual Assistant, Patient Care Coordinator, Intake Coordinator, and Healthcare Administrative Assistant, where I can support efficient operations and improve patient experience.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Digital Witch IT Support

Jan 2026 - Feb 2026 (1 month)

Provided administrative and customer support, including inbox and calendar management, CRM updates, appointment scheduling, and client communication. Maintained organized digital records, handled inquiries, and supported workflow coordination while meeting response time and service standards.

Customer Service CRM Systems Calendar Management Administrative Support Shared Email Management

Healthcare assistant

Divine Pharmaceutical and Clinic

Jan 2022 - Feb 2026 (4 years 1 month)

Guided patients through intake, scheduling, and follow-ups, reducing missed visits. Maintained accurate EHR/EMR records, managed provider inboxes, and coordinated labs, referrals, and telehealth workflows. Supported patient communication, education, and medication records while improving administrative processes and clinic efficiency.

Patient Coordination Patient Intake Patient Scheduling HIPAA compliance Scheduling Appointments Over The Phone Scheduling Clinic Appointments Appointment Rescheduling

Education

Degrees, certifications, and relevant coursework

Imo State University

Bachelor Degree, Public Health

2015 - 2020

Grade: 2:1

Activities and societies: Participated in community health campaigns, health education, disease prevention initiatives, data collection and analysis, research projects, health screenings, and awareness programs, gaining practical experience in promoting population health and supporting public health interventions.

Public Health graduate (2:1) skilled in health promotion, data analysis, community outreach, and disease prevention, committed to improving population health.