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Jessica Egwumba

@jessicaegwumba

Remote Virtual Assistant | Customer Service & Operations Support | SLA & CSAT Focused | Ticketing Systems | Workflow Coordination

Nigeria

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What I'm looking for

I am seeking a remote Virtual Assistant or Customer Service role where I can support teams with administrative coordination, CRM management, inbox handling, and client communication. I value structured processes, clear performance standards, and opportunities to contribute to operational efficiency and customer satisfaction while continuing to grow professionally.

Detail-oriented Virtual Assistant and Customer Service professional with a background in Public Health Administration. Experienced in administrative support, CRM management, inbox and calendar coordination, client communication, and workflow organization. Passionate about delivering efficient remote support and improving customer experience

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Digital Witch IT Support

Jan 2026 - Feb 2026 (1 month)

Provided administrative and customer support, including inbox and calendar management, CRM updates, appointment scheduling, and client communication. Maintained organized digital records, handled inquiries, and supported workflow coordination while meeting response time and service standards.

Customer Service CRM Systems Calendar Management Administrative Support Shared Email Management

Education

Degrees, certifications, and relevant coursework

Imo State University

Bachelor Degree, Public Health

2015 - 2020

Grade: 2:1

Activities and societies: Participated in community health campaigns, health education, disease prevention initiatives, data collection and analysis, research projects, health screenings, and awareness programs, gaining practical experience in promoting population health and supporting public health interventions.

Public Health graduate (2:1) skilled in health promotion, data analysis, community outreach, and disease prevention, committed to improving population health.