Ifeoluwa Elufisan

I am a client-focused, detail-oriented customer service professional with hands-on experience handling high-volume inquiries across phone, email, and chat channels. I combine active listening and clear communication to resolve issues efficiently and maintain strong customer relationships.

At Alacrity Solutions I handled inbound and outbound calls, achieved a 95% customer satisfaction rate, and helped reduce response times by 20% through cross-team collaboration. I also assisted with customer onboarding and maintained accurate records in internal systems.

My background includes administrative support and event coordination where I streamlined scheduling, managed sensitive records, and executed event logistics to ensure smooth client experiences. I contribute to team performance with a calm, solution-oriented approach under pressure.

I hold a B.A. in Yoruba from the University of Ibadan and am pursuing an M.A. in Yoruba Literature. I am eager to bring strong service skills, remote collaboration experience, and a commitment to customer success to a dynamic call center or support team.