Open to opportunities

Ifeanyi Reuben

@ifeanyireuben

Message

I drive customer satisfaction, sales growth, and operational efficiency through technical and client-facing work.

Nigeria

Message

What I'm looking for

I'm looking to contribute my customer service, sales, administrative, and engineering capabilities in a dynamic organization where I can improve operations, support business objectives, and continue learning and growing.

I've supported customer service operations at Falcon Unisex Saloon, improving operational efficiency by 25%, increasing client retention by 30%, and helping mentor more than 20 trainees. I handle client enquiries, appointment scheduling, service delivery coordination, and customer experience improvements.

Previously, I closed real estate transactions and built buyer relationships at Frontier Homes Nigeria, achieving a 90% conversion rate among qualified prospects. With a B.Eng. in Electrical and Electronic Engineering and broadcast engineering internship experience at Radio Nigeria, I also bring practical skills in equipment troubleshooting, maintenance, power systems, and outside broadcast operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Falcon Unisex Saloon

Nov 2024 - Present (1 year 11 months)

Delivered exceptional customer service, coordinated daily operations, and supported staff supervision, achieving high satisfaction and efficiency. Implemented engagement initiatives that increased client retention.

Customer Service Appointment Scheduling Staff Coordination Operations Management Customer Engagement Customer Retention

Sales Representative

Frontier Homes Nigeria

Jan 2023 - Oct 2024 (1 year 9 months)

Developed sales strategies and digital marketing initiatives, negotiated and closed real estate transactions, and built client relationships. Conducted market research and collaborated with teams to drive growth.

Sales Negotiation Digital Marketing Customer Relationship Management Market Research Lead Generation

Outside Broadcast Engineering Intern

Radio Nigeria

Feb 2019 - Jun 2019 (4 months)

Assisted in inspection, troubleshooting, and maintenance of broadcast and electrical equipment. Supported setup and deployment for live broadcasts and gained practical experience in cable installation.

Troubleshooting Electrical Maintenance Outside Broadcasting Cable Installation Power Distribution Safety Compliance