Open to opportunities

faithy dave

@faithydave

Message

I improve customer experiences and keep administrative operations running smoothly.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or administrative role where I can resolve client issues, keep operations organized, communicate clearly, and continue building practical technical and professional skills.

I've managed customer inquiries across phone, email, and in-person channels, resolving complaints with empathy and helping turn difficult experiences into positive outcomes.

Through my freelance Customer Care and Administrative Assistant work, I maintained organized customer records, supported scheduling and office coordination, and improved response times by prioritizing urgent requests. I'm known for staying calm under pressure, communicating clearly, and bringing order to everyday operations.

I also bring an Electrical Engineering background, AutoCAD training, and practical knowledge of electrical testing equipment and safety compliance.

Experience

Work history, roles, and key accomplishments

Customer Care & Administrative Assistant

Self-Driven / Freelance Experience

Jan 2023 - Dec 2024 (1 year 11 months)

Managed customer inquiries across phone, email, and in-person channels with a 95% satisfaction approach. Resolved complaints efficiently and maintained organized records and files.