Looking for a job

Ifeanyi Paul

@ifeanyipaul

Message

I resolve customer enquiries and complaints across phone, email, WhatsApp, and CRM channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or client relations role where I can resolve customer issues, build strong relationships, communicate feedback, and work effectively in a fast-paced team.

I've supported customers at Jumia Nigeria, Outcess Solutions Nigeria Limited, and ISON XPERIENCES LTD., responding to enquiries across phone, email, WhatsApp, online chat, and other channels.

I provide accurate service information, handle complaints, follow up on concerns, and help maintain positive relationships with customers and existing clients.

I also communicate customer feedback to management and work with other departments to resolve delivery and service issues effectively.

Experience

Work history, roles, and key accomplishments

Client Relations and Support Officer

ISON XPERIENCES LTD

Jan 2023 - Jan 2025 (2 years)

Communicated customer feedback to management to help improve delivery service. Assisted in maintaining strong and professional relationships with existing clients.

Client Relations

Customer Service Assistant

Outcess Solutions Nigeria Limited

Jan 2020 - Dec 2022 (2 years 11 months)

Welcomed and assisted customers in a professional and friendly manner. Responded to customer questions and provided information about company services.

Customer Service problem resolution

Customer Support Representative

Jumia Nigeria

Jan 2017 - Dec 2019 (2 years 11 months)

Responded to customer enquiries through phone calls, email, WhatsApp, and other communication channels. Assisted customers with product and service enquiries and provided accurate information.

Customer Support Email Communication Phone Support WhatsApp Problem Solving