Open to opportunities

Endurance Gabriel

@endurancegabriel

Message

I resolve customer issues and retain clients through empathetic multi-channel support.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can deliver empathetic, solution-focused service across phone, email, and live chat, maintain strong CRM processes, and help build lasting customer relationships.

I've delivered high-volume customer support for Outcess Solutions Limited, resolving 90% of client issues on first contact across 20–30 daily phone, email, and live-chat interactions.

By documenting every touchpoint in CRM systems, I reduced follow-up rates by 30%, maintained SLA compliance, and retained 85% of flagged at-risk accounts through tailored, proactive support. I also built long-term relationships with 50 recurring clients through consistent follow-up and personalised service.

Previously at Proten Consulting Limited, I sustained a 95% customer satisfaction rating, converted 30% of inbound inquiries into confirmed service outcomes, and maintained zero escalation breaches. I'm focused on clear communication, accurate records, and turning difficult customer interactions into positive experiences.

Experience

Work history, roles, and key accomplishments

Customer Service & Support Representative

Outcess Solutions Limited

Jan 2023 - Jan 2026 (3 years)

Achieved a 90% first-contact resolution rate across 20–30 daily client interactions by actively listening and applying product knowledge. Reduced average customer follow-up rate by 30% through accurate CRM documentation and maintained 100% SLA compliance.

Customer Relationship Management Zoho CRM Freshdesk Phone Support Email Support Complaint Resolution Customer Retention SLA KPI Tracking Google Workspace Zoom Microsoft Teams

Customer Relations & Service Support Officer

Proten Consulting Limited

Feb 2022 - Jan 2023 (11 months)

Sustained a 95% customer satisfaction rating by delivering empathetic, solution-first support across phone, email, and live chat. Converted 30% of inbound inquiries into confirmed service outcomes and maintained zero escalation breaches over a 12-month period.