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Looking for a job

Ifeanyi Augustine

@ifeanyiaugustine

Customer-focused e-commerce call representative delivering fast, accurate support and order assistance.

What I'm looking for

I’m looking for a fast-paced customer support role where I can manage e-commerce calls, emails, and orders, resolve complaints quickly, and help improve customer satisfaction and business growth through clear communication and consistent follow-through.

BSc. Degree in Biology and Science.

Experience

Work history, roles, and key accomplishments

JU

Customer Support Assistant

Jumia

Jan 2023 - Jan 2024 (1 year)

Provided customer support as a Customer Support Assistant for Jumia, handling inquiries via calls, email, and chat, resolving complaints, and processing online orders to improve customer satisfaction.

Customer Support Email Chat Support Complaint Resolution Order Processing Customer Service Multitasking Team Collaboration Microsoft Office Communication Skills

TC

Sales Representative

The Coca-Cola Company

Jan 2018 - Jan 2020 (2 years)

Worked as a Sales Representative for The Coca-Cola Company in Rivers State, supporting customer interactions and sales activities.

Sales Support Communication Skills Time Management Team Collaboration Problem Solving Microsoft Office Multitasking

Education

Degrees, certifications, and relevant coursework

RT

Rivers State University of Science and Technology

Bachelor of Science

2019 - 2023

Grade: 3.9

ZS

Zion International High School

2010 - 2016

Completed junior secondary through senior secondary education at Zion International High School from 2010 to 2016.

RS

Redeemer's Pouch International School

2003 - 2009

Completed nursery and primary education at Redeemer's Pouch International School from 2003 to 2009.

Tech stack

Software and tools used professionally

Gmail

Port

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Job categories

E Commerce Customer Service Customer Support Specialist Customer Service Assistant Sales Representative Facility Manager ECommerce Customer Support E Commerce Customer Care Call Center Representative Customer Service Representative For Online Sales

Skills

Dynamic Check Keep Salesforce Customer Support Professional Call Handling Email Chat Support Complaint Resolution Order Processing Communication Skills Multitasking Team Collaboration Sales Support Time Management Gmail Port Remote

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