At Flagship One Inc., I answered customer questions about vehicles, services, pricing, financing, and dealership operations across phone, email, text, and online chat.
I connected with new leads, followed up with existing leads, and kept customer records up to date using Zoho and Hydra. I also explained vehicle features, warranties, and maintenance requirements.
At DCEL, I handled inbound sales calls and completed 20 to 30 cold calls daily. I closed deals in six figures and increased customer retention by 90% through rapport-building and objection handling.
