Open to opportunities

IESHIA KEYS

@ieshiakeys

Message

Experienced health information professional optimizing patient access, records, and compliance.

United States

Message

What I'm looking for

I seek a patient-centered role leveraging health information and administrative expertise, compliance focus, teamwork, and opportunities for leadership and process improvement.

I am a detail-oriented healthcare professional with 10+ years' experience across patient access, health information management, and surgical support, including active-duty service as a Surgical Technologist in the U.S. Army. I consistently ensure regulatory compliance, accurate medical records management, and efficient scheduling to improve patient care and operational workflows.

I bring strong administrative, technical, and interpersonal skills—Proficient in medical documentation, insurance verification, data entry, and Microsoft Office tools—backed by certifications including Operating Room Specialist and military awards demonstrating reliability and leadership.

Experience

Work history, roles, and key accomplishments

Patient Access Representative

EPIC Government

Nov 2024 - Apr 2025 (5 months)

Managed scheduling, eligibility verification, and patient inquiries to streamline access to care while ensuring accurate patient demographics and timely medical records processing.

Patient Registration Insurance Verification Scheduling Customer Service Data Entry

Health Information Management

Proliance Surgeons

Jan 2022 - Jan 2024 (2 years)

Maintained electronic and physical patient records, tracked pathology/report completion, and processed medical records requests to ensure compliance with HIPAA and continuity of care.

Health Information Management HIPAA Data Entry Coordination With Clinical Teams Documentation

Surgical Technologist

United States Army

Jan 2016 - Mar 2022 (6 years 2 months)

Served as a surgical assistant on active duty, supporting operative procedures, maintaining sterile fields, and contributing to patient safety and surgical team efficiency.