Open to opportunities

Charlotte Delamadrid

@charlottedelamadrid

Dependable healthcare administrative professional who manages patient access, EHR workflows, and office operations with accuracy and empathy.

United States

Message

What I'm looking for

I’m looking for a position where I can use my strengths in patient access, EHR accuracy, and office management—working closely with healthcare staff and patients to ensure efficient procedures and exceptional service in a fast-paced environment.

I’m a dependable, detail-oriented healthcare administrative professional with hands-on experience in patient access and high-volume workflows. In my current role as a Patient Access Representative (ED Registration), I ensure smooth, efficient patient flow by collecting and verifying demographic and insurance information, updating electronic health records, and supporting patients with empathic bedside service.

Previously, I managed communication flow at the nurse’s station and coordinated admissions and billing as a Unit Secretary for ICU/Med/Surg. I also supported administrative operations as an Administrative Assistant, serving as a point of contact for pay and scheduling needs, using Kronos, and assisting physicians, the office, and the OR staff with day-to-day coordination.

Across surgical and clinic environments, I coordinated OR procedures and surgical schedules for multiple surgeons as a Surgical Unit Coordinator, accurately prepared confidential patient records, and supported surgeons, nurses, and surgical technicians. Earlier, I worked in office and patient-facing roles—including an Office Specialist and Medical Assistant—handling scheduling, registration, patient inquiries, and clinical support such as vitals and EKGs.

I bring a strong compliance and systems mindset, including ICD and CPT coding, HIPPA compliance, and Electronic Health Records (e.g., Epic). I thrive in fast-paced environments where I can communicate with healthcare staff and patients, remain calm under pressure, and deliver high efficiency and accuracy.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Representative

Current

WakeMed Hospital

Apr 2023 - Present (3 years 4 months)

Managed ED patient check-in and registration by collecting and updating demographics in the electronic health record, verifying insurance, and handling copays/deductibles. Provided compassionate support to patients and families and helped them navigate the ED process and wait times.

Electronic Health Records Insurance Verification Patient Intake Appointment Scheduling Patient Flow Management HIPAA compliance Excel Word PowerPoint

Unit Secretary (ICU/Med-Surg)

West Boca Medical Center

Oct 2018 - Jul 2020 (1 year 9 months)

Coordinated ICU/Med-Surg unit communications by screening patients at the nurse's station, calling physicians, and assisting with patient admissions. Maintained patient records, confirmed room charges with admit/discharge dates, and performed clerical duties and unit supply support.

HIPAA compliance Excel Word PowerPoint

Front Office Receptionist

Coral Galdes High School

Aug 2019 - Mar 2020 (7 months)

Provided front office reception support by greeting visitors, answering calls, creating staff schedules, and managing appointments. Coordinated correspondence, maintained supply inventory, and supported scanning/photocopying/printing for meetings and special events.

Appointment Scheduling Correspondence Scheduling Inventory Management Excel Word PowerPoint

Administrative Assistant

Boca Raton Regional/Baptist Health System

Feb 2019 - Sep 2019 (7 months)

Supported administrative operations by managing payroll adjustments and time/attendance inquiries for 200+ employees using Kronos timekeeping. Coordinated calendars and conference rooms, assisted physicians/OR staff, screened calls, and recorded weekly and monthly meeting minutes.

Kronos Meeting Minutes HIPAA compliance Excel Word PowerPoint

Surgical Unit Coordinator

Rand Eye Institute

May 2011 - Nov 2018 (7 years 6 months)

Coordinated operating room scheduling and patient flow for four surgeons, serving as a liaison between patients and physicians. Prepared confidential patient records prior to surgery, supported the surgical team, and updated electronic health records with scheduling and patient needs changes.

Confidential Patient Record Preparation Electronic Health Records HIPAA compliance Excel Word PowerPoint

Office Specialist

Cleveland Clinic

Jan 2009 - May 2011 (2 years 4 months)

Organized the opening of a satellite clinic by coordinating same-day appointment scheduling for walk-in patients and managing phones and patient concerns. Supported medical assistant duties, handled patient registration and departmental faxes, and served as a patient representative across family health services.

Appointment Scheduling Patient Registration Patient Intake HIPAA compliance Excel Word PowerPoint

Medical Assistant

Cleveland Clinic

Jul 2002 - Jul 2006 (4 years)

Floated across Pediatrics, OB/GYN, Family Medicine, and Internal Medicine, assisting physicians with minimally invasive procedures and supporting patient care. Took vitals, roomed patients, administered injections, performed EKGs, scheduled diagnostic tests, and verified insurance.

Vitals Collection EKG Administration Rooming Patients Insurance Verification HIPAA compliance