Vonnia Jones
@vonniajones
Customer-service focused healthcare leader specializing in medical records, compliance, and team supervision.
United StatesWhat I'm looking for
I am a customer service–oriented healthcare professional with extensive experience in administrative leadership, medical records management, HIPAA compliance, and team supervision. I have led teams of up to 50 staff across multiple health centers and the Department of Veterans Affairs, improving productivity, streamlining workflows, and enhancing patient and veteran satisfaction.
I have implemented training and mentorship programs, developed data-driven reports to optimize service delivery, and managed secure processing and auditing of medical records. I am committed to high-quality care, strong interpersonal communication, and maintaining compliance with healthcare standards while driving process improvements.
Experience
Work history, roles, and key accomplishments
Led a team of 10 staff to deliver patient services and resolve complex veteran issues, introduced morale and wellness initiatives, and produced data-driven reports to optimize service delivery.
Managed medical record requests and My HealtheVet registration for veterans, ensured timely confidential processing of sensitive data, and maintained strict HIPAA compliance.
PPSupervised 20–50 staff across eight health centers, implemented customer-focused training programs, and oversaw medical record auditing, distribution, and credentialing to ensure compliance and service quality.
Education
Degrees, certifications, and relevant coursework
Affton High School
High School Diploma, General Education
Earned a High School Diploma from Affton High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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