Idudu Susan
@idudususan
Customer service and HR administrator across remote teams, recognized for 94% customer satisfaction and employee engagement gains.
NigeriaWhat I'm looking for
At FastestCakes Limited, I handled 150+ daily customer inquiries and orders, resolved complaints, and maintained a 94% customer satisfaction rating. My performance and reliability earned me a promotion to HR Officer.
As Human Resources Officer at FastestCakes Limited, I led HR initiatives for a workforce of 170+ employees and improved employee engagement by 70%. I also strengthened compliance and performance-tracking processes.
At SkilledUp Life, I supported HR administration for a global remote team, including onboarding, offboarding, employee records, and meeting coordination. I also worked in customer service, credit collection, and lead generation, and I hold a Certified Virtual Assistant credential.
Experience
Work history, roles, and key accomplishments
Lead Generation Representative
Call Guru
Apr 2026 - Jul 2026 (3 months)
Made outbound lead generation calls to identify and qualify prospective clients. Recorded call outcomes and lead details accurately to support the sales pipeline.
HR Administrator
SkilledUp Life
Sep 2025 - Mar 2026 (6 months)
Managed HR documentation and employee lifecycle processes for a global remote team. Maintained accurate HR records and coordinated exit interviews, weekly huddles, and HR meetings.
Human Resources Officer
FastestCakes Limited
Aug 2023 - Apr 2025 (1 year 8 months)
Led HR initiatives for a workforce of 170+ employees, handling onboarding, documentation, and employee relations. Strengthened HR policy compliance, performance tracking, and internal communication processes.
Customer Service / Sales Representative
FastestCakes Limited
Oct 2022 - Aug 2023 (10 months)
Managed 150+ daily customer inquiries across phone, WhatsApp, and email, and processed high-volume orders. Resolved complaints and built customer relationships, maintaining a 94% satisfaction rating.
Customer Service / Credit Collector
Soko Lending Company
Sep 2019 - Oct 2022 (3 years 1 month)
Made high-volume outbound calls to manage client accounts and provided inbound support. Used active listening to de-escalate financial disputes and mentored new collectors.
Customer Service / Sales Representative
Prime Life Transform Limited
Mar 2018 - Aug 2019 (1 year 5 months)
Engaged prospective clients and converted leads into sales. Responded to customer inquiries and resolved service issues promptly.
Education
Degrees, certifications, and relevant coursework
Edmal Consulting
Certified HR Professional / Generalist and Management, Human Resources
Completed the Certified HR Professional / Generalist and Management program at Edmal Consulting in 2025.
ALX Africa
Certified Virtual Assistant, Virtual Assistance
Completed the Certified Virtual Assistant program at ALX Africa in 2025.
Chartered Institute of Loan and Risk Management of Nigeria
Member, Loan and Risk Management
Became a member of the Chartered Institute of Loan and Risk Management of Nigeria in 2022.
Delta State University
Bachelor of Science, Marketing
Earned a Bachelor of Science in Marketing from Delta State University in 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Interested in hiring Idudu?
You can contact Idudu and 90k+ other talented remote workers on Himalayas.
Message IduduGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
