Open to opportunities

Idris Mustapha

@idrismustapha

Message

Customer Care Executive with over 8 years of experience.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

With over 8 years of experience as a Customer Care Executive, I have honed my skills in providing exceptional customer service and effective telemarketing. My background includes extensive use of major customer service software, conflict resolution, and a commitment to maintaining a positive attitude in all interactions. I am dedicated to using my proven skills to contribute positively to the progress of your company.

Throughout my career, I have successfully managed customer inquiries, documented interactions, and escalated unresolved issues to ensure customer satisfaction. My analytical skills allow me to prepare detailed performance reports, and I am always eager to take action on feedback to drive continuous improvement. I have a strong track record of generating revenue through effective telemarketing strategies, showcasing my ability to contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

9mobile

Apr 2014 - Present (11 years 3 months)

Provided excellent communication and clarification to customer inquiries, documenting interactions using approved software. Analyzed data, prepared daily, weekly, and monthly performance reports, and generated revenue through telemarketing.

Customer Service Telemarketing Communication Data Analysis Conflict Resolution Microsoft Office CRM Software

Team Lead (Monitoring and Evaluation Unit)

Signtura Outsource

Mar 2013 - May 2014 (1 year 2 months)

Monitored and evaluated tax payments by individuals and corporate bodies, advising on new methodologies to improve state revenue generation. Prepared daily, weekly, and monthly reports on team activities and forecasted state revenue.

Monitoring and Evaluation Tax Compliance Revenue Forecasting Data Analysis Reporting Leadership Strategic Planning Stakeholder Management

Education

Degrees, certifications, and relevant coursework

Bayero University Kano

Masters, Health Economics

2021 - 2021

Focused on the application of economic principles to healthcare, including health policy, financing, and outcomes. Gained expertise in analyzing healthcare markets and evaluating health interventions.

University of Ibadan

BSc., Economics

2012 - 2012

Studied core economic theories and their applications, including microeconomics, macroeconomics, and econometrics. Developed strong analytical and quantitative skills.