I’m looking for a full time job as a customer service rep, where i can put my skills in practice and develop more skills that can help grow as a person.
Looking for a job
Lewis Rolando Done de jesus
@lewisdone
Looking for a long term full time job.
Dominican RepublicWhat I'm looking for
I am a customer service specialist who has worked in the call center industry for 3+ years, Proven ability to handle high volume calls, outbound and inbound. Actively listen to customer needs, and provide accurate and clear resolutions. Exceptional at navigating multiple softwares (CRM) tools simultaneously, maintaining professional phone etiquette, and accurately documenting every interaction to make it easy for my coworkers to understand previous interactions and customers requests.
Experience
Work history, roles, and key accomplishments
SF
Current
Dept collector
Selene Finance
Oct 2025 - Present (9 months)
Handled inbound and outbound borrower calls to manage mortgage accounts and payment processing using MSP and Alvaria. Explained escrow, credit reporting implications, and late charges, processed payments/refunds, and supported borrowers with compliant repayment and loan modification options.
MC
Patient Service Specialist
Mount Sinai Medical Center
May 2023 - May 2025 (2 years)
Used Epic EHR to schedule appointments across specialties, register new patients, and manage medical records. Verified insurance coverage, coordinated medication refills and lab/MRI/report handling, and ensured HIPAA-compliant, patient-centered communication.
CB
Banking Specialist
Citizens Bank
Jul 2022 - Mar 2023 (8 months)
Provided phone-based support for banking product inquiries, account statements, and customer issue resolution. Managed debit card issuance/activation/cancellation, processed transfers and check orders, and handled fraud claims while following identity verification and compliance procedures.
Managed high-volume inbound calls for sales, technical troubleshooting, and billing inquiries. Promoted and processed service upgrades and resolved internet, cable, and phone issues while handling billing and payment questions to ensure a positive customer experience.
Education
Degrees, certifications, and relevant coursework
Instituto Tecnológico de Las Américas (ITLA)
SQL Database Management
2026 -
Currently studying SQL Database Management at ITLA.
UTESA University
Bachelor of Science, Computer Science
2023 -
Currently pursuing a B.S. in Computer Science at UTESA, focusing on database systems and programming.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Dominican RepublicAuthorized to work in
Salary expectations
20k-20k USD
Social media
Job categories
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