Idorenyin Inyang

Lead regional merchant relationship management and support operations, ensuring optimized service to maximize ROI. Hire, onboard, and mentor support team members, implement operational policies, and manage merchant accounts generating over ₦4B average monthly transaction value.

Managed SME lending portfolio while maintaining a zero default rate through effective customer assessment and repayment monitoring. Built strong client relationships and resolved customer concerns to ensure portfolio health and satisfaction.

Led and supervised a retail sales team across assigned territories, coordinating field activities and customer engagement campaigns. Hired, coached, and monitored team members, improving individual productivity and overall team performance.

Built and managed a performing loan portfolio through customer relationship management and consistent credit monitoring. Supported customers through loan processing, onboarding, and repayment guidance, ensuring a smooth end-to-end experience.

Acquired and onboarded new customers while promoting banking products and services across assigned regions. Maintained strong customer relationships that improved retention and contributed to portfolio growth.

B.A. in Arts from the University of Uyo.

Professional Conduct & Ethics Certification from the Chartered Institute of Bankers of Nigeria.