ADEMUYIWA atolagbe

Founded and lead a lending and financial services business serving SMEs, traders, and retail customers. Built and scaled a profitable lending business, originating and managing a growing loan portfolio while developing customer acquisition and retention strategies.

Managed a client portfolio valued at over ₦500 million, consistently exceeding business development and revenue targets. Identified and converted new business opportunities, originated and closed commercial lending deals, and built strong relationships with business owners and corporate stakeholders.

Supervised operational teams to ensure efficient service delivery, improving operational turnaround time by 20%. Trained and mentored team members to enhance productivity and supported branch growth through effective customer engagement.

Enhanced customer experience through proactive service management and reduced complaints through process improvements. Built strong customer relationships, improving retention and satisfaction metrics across the branch.

Led financial transaction operations, ensuring accuracy and efficiency in processing. Supervised team members and maintained high standards of service delivery.

Managed ATM operations, ensuring cash availability and functionality. Provided customer support and resolved ATM-related issues.

Delivered excellent customer service, handling inquiries and transactions. Supported branch operations and contributed to customer satisfaction.

Pursuing an MBA with an expected completion in 2026.

Grade: Second Class Upper

Earned a Bachelor of Science in Accounting with Second Class Upper honours.