Amber Wallace

As a dedicated and compassionate individual with extensive experience in customer service and healthcare, I have developed strong communication and management skills. My recent role as a full-time caregiver has further honed my organizational, empathetic, and multitasking abilities, making me a strong candidate for remote work requiring adaptability and strong interpersonal skills.

With a background in healthcare, I have provided exceptional patient care, assisted with daily living activities, and collaborated with healthcare team members to enhance patient care plans. My experience in customer service has allowed me to implement performance metrics systems, establish conflict resolution frameworks, and develop training programs to improve staff performance.

I am a certified nursing assistant with advanced skills in medical terminology, medical records management, and patient documentation. I possess excellent written and oral communication skills, empathy, and active listening abilities. I am confident in my ability to excel in any setting requiring strong communication and management skills.