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Ibrahim Elkhalil KADDARI

@ibrahimelkhalilkadda

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Client Relations / Retention Manager at XM, guiding clients through trading platforms and resolving account questions.

Greece

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At XM, I develop and maintain client relationships, help clients navigate the company's trading platforms, and address their questions and issues.

At Webhelp on the N26 NeoBanking Project, I supported customers through email, chat, and phone, and coordinated feedback between management and employees.

At Teleperformance on the Apple Project, I handled customer requests and provided iOS and macOS technical support. I also assisted and monitored new advisors.

At Shandong Hi-speed Road & bridges CO.; Ltd., I supervised construction work and handled negotiations for selling and buying merchandise and excess inventory. I also acquired knowledge of civil engineering, workplace solutions, hygiene, and safety.

Experience

Work history, roles, and key accomplishments

Current

Client Relations / Retention Manager

Current

Apr 2022 - Present (4 years 6 months)

Develop and maintain strong client relationships to ensure satisfaction with XM's products and services. Provide expert guidance and support to clients in navigating XM's advanced trading platforms and flexible trading conditions.

Customer Relationship Management Customer Satisfaction Trading Platforms Problem Solving Communication Skills Collaboration

Coordinator and Customer Care Specialist

Webhelp

Mar 2021 - Apr 2022 (1 year 1 month)

Provided support via email, chat, and phone for the N26 NeoBanking Project. Coordinated between management and employees, and delivered banking services to customers.

Customer Service Communication Skills Coordination Problem Solving Banking Services Teamwork

Senior Technical Support Advisor and Customer Service

Teleperformance

Jan 2017 - Mar 2021 (4 years 2 months)

Handled customer requests via inbound, outbound calls and emails for the EMEA Region. Provided iOS and macOS technical solutions and assisted in monitoring new advisors.

Technical Support iOS MacOS Customer Service Communication Skills Problem Solving

HSE Supervisor, Assistant of Foreman, Interpreter/Translator

Shandong Hi-speed Road & Bridge Co. Ltd.

Sep 2015 - Dec 2016 (1 year 3 months)

Supervised construction of highways, bridges, tunnels, and other infrastructures. Managed negotiations of selling and buying merchandise and excess inventory for the company.

Construction Supervision Negotiation Civil Engineering Safety Interpretation Translation