Muhammed taha Kaplan
@muhammedtahakaplan
Customer-focused service professional blending civil engineering discipline with international hospitality experience.
What I'm looking for
I am a civil engineering technology graduate turned customer service specialist with international hospitality and field supervision experience. I have worked on construction sites and onboard multinational cruise ships, developing strong cross-cultural communication, problem-solving, and guest-relations skills.
Currently I provide technical and customer support for Apple through Teleperformance in Athens, bringing disciplined documentation, empathy, and a track record of high satisfaction scores. I combine technical discipline with hospitality-driven customer care to improve service delivery and customer experience.
Experience
Work history, roles, and key accomplishments
Provided AppleCare customer support, troubleshooting device issues, documenting interactions, and achieving high satisfaction scores in a fast-paced multilingual contact center.
Served as primary guest contact onboard, resolved inquiries and complaints, coordinated with departments to deliver seamless guest experiences, and maintained accurate guest records.
Delivered high-quality beverage service aboard an international cruise line, maintained USPH compliance, managed inventory, and enhanced guest satisfaction in a multicultural environment.
Cocktail Barman
Da Enzo Il Ristorante
Aug 2020 - Nov 2022 (2 years 3 months)
Prepared and served cocktails in a high-volume Italian restaurant in İzmir during the summer season, maintaining service standards and contributing to guest satisfaction.
Field Chief
APC Design
May 2017 - Sep 2017 (4 months)
Represented subcontractor at Astana train station for Expo 2017, coordinating on-site activities, liaising with stakeholders, and ensuring timely completion of assigned works.
Field Chief
APC Design
Feb 2016 - Apr 2017 (1 year 2 months)
Supervised field operations for Metromall shopping mall and housing sites in Ankara, ensuring subcontractor compliance and on-site coordination to meet project schedules and quality standards.
Education
Degrees, certifications, and relevant coursework
IBA - International Bartending Association
Certificate in Bartending, Bartending
2021 - 2021
Completed a Certificate in Bartending in November 2021 through IBA International Bartending Association in Istanbul.
Kırıkkale University
Diploma, Civil Engineering Technology
2013 - 2015
Studied Civil Engineering Technology at Kırıkkale University from 2013 to 2015.
Istanbul University
Civil Aviation and Transportation
Studied Civil Aviation and Transportation at Istanbul University.
Availability
Location
Authorized to work in
Job categories
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