Open to opportunities

Muhammed taha Kaplan

@muhammedtahakaplan

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Customer-focused service professional blending civil engineering discipline with international hospitality experience.

Greece

Message

What I'm looking for

I seek a customer-focused role where I can combine technical troubleshooting and hospitality skills to improve satisfaction, work in a multicultural team, and grow into service-quality or supervisory responsibilities.

I am a civil engineering technology graduate turned customer service specialist with international hospitality and field supervision experience. I have worked on construction sites and onboard multinational cruise ships, developing strong cross-cultural communication, problem-solving, and guest-relations skills.

Currently I provide technical and customer support for Apple through Teleperformance in Athens, bringing disciplined documentation, empathy, and a track record of high satisfaction scores. I combine technical discipline with hospitality-driven customer care to improve service delivery and customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teleperformance

Jul 2025 - Present (5 months)

Provided AppleCare customer support, troubleshooting device issues, documenting interactions, and achieving high satisfaction scores in a fast-paced multilingual contact center.

Customer Support Technical Troubleshooting AppleCare Processes Documentation Multilingual Communication

Guest Services Agent

Carnival Cruise Line

Sep 2024 - May 2025 (8 months)

Served as primary guest contact onboard, resolved inquiries and complaints, coordinated with departments to deliver seamless guest experiences, and maintained accurate guest records.

Guest Relations Record keeping Multilingual Communication Problem Solving

Bartender

Carnival Cruise Line

Sep 2023 - Jul 2024 (10 months)

Delivered high-quality beverage service aboard an international cruise line, maintained USPH compliance, managed inventory, and enhanced guest satisfaction in a multicultural environment.

USPH Compliance Inventory Management Team Collaboration

Cocktail Barman

Da Enzo Il Ristorante

Aug 2020 - Nov 2022 (2 years 3 months)

Prepared and served cocktails in a high-volume Italian restaurant in İzmir during the summer season, maintaining service standards and contributing to guest satisfaction.

Guest Relations Cash Handling Inventory Control Food Safety

Field Chief

APC Design

May 2017 - Sep 2017 (4 months)

Represented subcontractor at Astana train station for Expo 2017, coordinating on-site activities, liaising with stakeholders, and ensuring timely completion of assigned works.

Site Representation Quality Assurance Scheduling Safety Compliance

Field Chief

APC Design

Feb 2016 - Apr 2017 (1 year 2 months)

Supervised field operations for Metromall shopping mall and housing sites in Ankara, ensuring subcontractor compliance and on-site coordination to meet project schedules and quality standards.

Site Supervision Autocad Project Coordination Quality Control Reporting