Open to opportunities

Ibrahim Dursun

@ibrahimdursun

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Mechatronics engineer and operations leader driving user retention, brand growth, and cross-functional execution.

Turkey

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What I'm looking for

I seek a role where I can lead user operations or brand initiatives, drive retention and growth, mentor teams, and work in a fast-paced, multicultural environment focused on measurable impact.

I am a Mechatronics Engineer with hands-on experience leading user operations, brand management, and client relations across global digital platforms. I build and scale teams, design user-focused campaigns, and optimize retention through data-informed initiatives.

My background includes senior roles at FunUp, Blued, Hornet, and Binance where I led influencer relations, compliance, merchandising, and customer support programs that improved user engagement and revenue outcomes. I combine technical training with marketing and operational execution to connect strategy with delivery.

I am known for adaptability, initiative, and performing under pressure in fast-paced multicultural environments, bringing both structure and creativity to projects while maintaining operational integrity and user trust.

Experience

Work history, roles, and key accomplishments

Senior User Operations Manager

FunUp-Wefun (Xunlei Networking Technologies)

Mar 2025 - Aug 2025 (5 months)

Built and led the user operations team from the ground up, optimizing retention and overseeing content, campaigns, creator support, compliance, and customer service to improve engagement and operational integrity.

User Operations Retention Campaign Management Customer Service Compliance Team Leadership Process Improvement

Brand Manager

Blued (iRainbow Hong Kong Limited)

Apr 2024 - Mar 2025 (11 months)

Developed and executed marketing initiatives and events to strengthen brand positioning and increase user retention and revenue for the Turkish market through cross-functional collaboration and influencer partnerships.

Brand Strategy Marketing Campaigns Influencer Marketing Event Management Cross Functional Collaboration Revenue Growth Stakeholder Management

Senior Client Relations Specialist

Hornet

Jul 2022 - Oct 2023 (1 year 3 months)

Managed relationships with top-tier influencers and VIP users, driving talent retention, loyalty programs, and strategic engagement initiatives to enhance the brand's digital presence.

Client Relations Influencer Management VIP Retention Loyalty Programs User Engagement Relationship Building

Merchandising Manager

Hornet

Jul 2022 - Oct 2023 (1 year 3 months)

Oversaw inventory, logistics, and supply chain for the Hornet Shop, ensuring timely delivery of purchases and gifts while maintaining consistent stock availability and user communication.

Inventory Management Logistics Supply Chain order fulfillment Stock Control User Communication

Compliance Officer

Binance

Mar 2023 - Jul 2023 (4 months)

Monitored and enforced compliance with legal regulations and internal policies, contributing to risk mitigation by reviewing procedures and supporting user verification and transaction integrity standards.

Compliance Monitoring Risk Mitigation Enforcement Regulatory Compliance Reporting

Customer Service Representative

Binance

Dec 2022 - Mar 2023 (3 months)

Provided real-time live chat support resolving transaction and platform issues, ensuring fast, accurate, and courteous customer service to maintain user satisfaction.

Live Chat Support Customer Support Communication Customer Satisfaction Escalation Management

Customer Service Representative

Hornet

Dec 2021 - Jul 2022 (7 months)

Monitored and moderated user-generated content to uphold community standards, identifying and escalating violations related to harassment, hate speech, and sensitive content.

Content Moderation User Communication Trust & Safety

Customer Service Representative

B&Q (Procat Danışmanlık)

Aug 2021 - Dec 2021 (4 months)

Delivered prompt live chat support for product inquiries, maintaining high service standards and contributing to customer satisfaction metrics through accurate issue resolution.

Live Chat Support Product Support Customer Service Service standards Communication CRM

Senior Consultant

Apple (Teleperformance Turkey)

Nov 2020 - Apr 2021 (5 months)

Provided expert-level technical support and mentorship, resolving advanced product issues and improving service quality while guiding junior staff.

Technical Support Mentorship Product Knowledge Training Problem Solving

Interaction Specialist

Apple (Teleperformance Turkey)

Jun 2020 - Nov 2020 (5 months)

Acted as frontline support advisor troubleshooting technical issues and coordinating escalations to resolve complex customer cases efficiently.

Troubleshooting Technical assistance Ticketing Systems

Mechatronics Engineer Intern

Robicon Robotics

Jun 2020 - Aug 2020 (2 months)

Completed a mechatronics engineering internship focused on practical systems and robotics tasks, contributing to project work and technical development during the summer term.

Mechatronics Robotics CAD Systems Testing Technical Documentation Matlab Solidworks

Education

Degrees, certifications, and relevant coursework

Istanbul Okan University

Master of Occupational Health and Safety, Occupational Health and Safety

2023 - 2024

Pursued a Master of Occupational Health and Safety program focused on workplace safety practices and risk mitigation.

ISMEK

A2 Level Certificate, Sign Language

Completed A2 level Sign Language training through ISMEK to develop basic communication skills in Turkish Sign Language.

Udemy

Professional Development Courses, Computer Science / Web Development

Completed online courses including a Python Bootcamp and a Web Development Bootcamp to develop programming and web development skills.

Istanbul Okan University

Bachelor of Science, Mechatronics

2016 - 2020

Completed a Bachelor of Science in Mechatronics Engineering (English), studying engineering and natural sciences with practical mechatronics coursework.