
Eda Nur Fazlioglu
@edanurfazlioglu
I manage operations, PR, reputation, and international guest communication.
What I'm looking for
At Mesa Holding, I managed customer experience, PR, and communications for Mesa Demirbükü Residences & Villas, coordinating end-to-end operations and international client communication. I strengthened corporate reputation while improving customer satisfaction through CRM and operational process management.
I also bring e-commerce, production, and international operations experience, including increasing category revenue by 25% at allkaria.com. I take a calm, solution-oriented approach to complex operations and high-pressure situations.
Experience
Work history, roles, and key accomplishments
Acting Residential Operations Manager | PR & Communications Manager
Jul 2026 - Aug 2026 (1 month)
Worked as Acting Residential Operations Manager | PR & Communications Manager at Mesa Holding.
Mesa Demirbükü Residences & Villas
Coordinated customer relations and brand management for a luxury residential project.
Improved customer satisfaction through end-to-end operational process management.
Managed CRM systems.
Strengthened corporate reputation by establishing effective communication with international clients.
Skills: CRM, PR Communication, Customer Experience, International Client
E-commerce specialist
Oversaw product and category management for the e-commerce platform.
Managed product uploads, stock control, and SEO-friendly content via WordPress.
Increased category-based revenue by 25% through strategic sales planning.
Skills: WordPress, E-commerce Management, Product Categorization, SEO
Managed product listings, market research, and supplier relations on Amazon.ca and Amazon.com.mx.
Handled customer support and analyzed product reviews to contribute to product improvement.
Skills: Amazon Seller Central, Product Research, Supplier Management, Customer Support
Halkbank Head Office / Foreign Operations Department
Supported foreign currency and international transfer operations.
Prepared technical documentation and handled data entry for international payment processes.
Led and coordinated a 10-person production team, overseeing production planning and stock control.
Improved cost efficiency and time management processes.
Skills: improving production, ceramic art, visual arts
Worked as Salesperson at Decathlon Türkiye.
Education
Degrees, certifications, and relevant coursework
Yıldız Teknik Üniversitesi
Lisans Derecesi, İşletme (İngilizce)
2015 - 2021
Google Dijital Atölye
Issued Oct 2020
Google Analytics
Issued Nov 2020 · Expired Nov 2023
Coursera
Introduction to Search Engine Optimization
Issued Nov 2020
Meta
Social Media Management
Issued Dec 2020
Amazon
Sponsored Ads Foundations Certification
Issued Dec 2020 · Expired Dec 2021
Finansal Okuryazarlık ve Erişim Derneği (FODER)
Finansal Okuryazarlık
Issued Sep 2018
Vira Yatçılık
Temel Kürek Eğitimi
Issued Oct 2017
Halide Edip Adıvar Anadolu Lisesi
EA
2011 - 2015
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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