Ibrahim Abdul Karim
@ibrahimabdulkarim2
IT support specialist at Nkansvi Enterprise who troubleshot hardware, software, and network issues for staff.
GhanaWhat I'm looking for
At Nkansvi Enterprise, I resolved hardware, software, and network issues reported by staff, tracking cases through to resolution. I also handled software configuration, data migration, and new-user setup and training.
As Sales MIS Officer at Raju Ghana Limited, I troubleshot reporting and data issues and produced reports for management. I built Excel reporting templates that reduced manual work and repeat errors.
Experience
Work history, roles, and key accomplishments
Sales MIS Officer
Raju Ghana Limited
Jan 2025 - Dec 2026 (1 year 11 months)
Acted as first point of contact for reporting and data-related issues, troubleshooting and resolving them to keep daily operations running. Produced daily, weekly and monthly reports for management, and built Excel-based reporting templates that reduced manual work and cut down repeat errors.
Sales Representative
Prudential Life Insurance Ghana
Jan 2024 - Dec 2025 (1 year 11 months)
Supported clients with product questions and onboarding, including walking them through digital platforms. Delivered software presentations to clients unfamiliar with the tools, adjusting pace and language to their needs.
IT Support Specialist
Nkansvi Enterprise
Jan 2020 - Dec 2022 (2 years 11 months)
Resolved hardware, software and network-related issues reported by staff, logging and tracking each case through to resolution. Walked non-technical users through fixes step by step over phone and in person, and supported software configuration, data migration, and new-user setup and training.
Education
Degrees, certifications, and relevant coursework
IPMC College of Technology
NCC Level 5 Advanced Diploma, Computing with Business Management
Activities and societies: Relevant coursework: Data Analytics, Database Management, Business Intelligence, Cloud Computing
Completed the NCC Level 5 Advanced Diploma in Computing with Business Management in 2023.
IPMC College of Technology
NCC Level 4 Diploma, Computing with Business Management
Activities and societies: Relevant coursework: Data Analytics, Database Management, Business Intelligence, Cloud Computing
Completed the NCC Level 4 Diploma in Computing with Business Management in 2022.
Holy Trinity Cathedral Senior High School
High School Certificate, General Studies
Completed high school education in 2018.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
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