Open to opportunities

BISMARK OBUOBISA ASAMOAH

@bismarkobuobisaasamo

Google-certified IT Support Specialist | 3+ years experience | Hardware, networking & troubleshooting | Remote-ready | Available immediately.

Ghana

Message

What I'm looking for

I’m looking for a remote IT support role where I can troubleshoot hardware/software, configure and secure networks, and deliver reliable end-user support with a professional, detail-driven approach.

Results-driven IT Support Specialist with 3+ years of experience providing technical assistance in government and private sector environments. Holder of the Google IT Support Professional Certificate from Coursera. Skilled in diagnosing and resolving hardware/software issues, network configuration, OS installation, computer repair, and Microsoft 365 support. I have also worked in graphic design using Adobe Photoshop and Illustrator, and I am currently developing front-end web development skills. I am remote-ready, self-motivated, and available to start immediately.

Key Achievements:

Provided full IT support for Birim South District Assembly, a government office, maintaining all computers, networks, and peripherals for the entire office
Successfully led multiple tech support projects independently as a self-employed IT Officer
Earned the Google IT Support Professional Certificate through Coursera in 2022
Completed a Data Analysis Using Excel certificate from the University of Colorado via Coursera
Served as Chairman of the Disciplinary Committee during National Service, demonstrating leadership and professionalism
Assisted KNUST as a Field Researcher on the Stateless Individuals Project

Skills: Microsoft 365, Windows OS, Network Configuration, Hardware Troubleshooting, Software Troubleshooting, OS Installation, Computer Repair, Adobe Photoshop, Adobe Illustrator, Remote Support, End-User Training, Documentation, Graphic Design, Data Analysis

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Self Employed

May 2024 - Present (2 years)

Installed, configured, and maintained secure networks remotely while troubleshooting hardware and software issues. Provided remote end-user technical support and training to resolve technical problems efficiently.

Remote Support OS Installation Software Activation end user support System Administration

Field Researcher

KNUST

Feb 2024 - May 2024 (3 months)

Collected field data through structured interviews and surveys for the Stateless Individuals Project. Documented findings while ensuring full ethical compliance.

Field Data Collection Structured Interviews Survey Administration Ethics Research & Documentation Data Gathering

Sales Manager

Latex Foam Depot

Dec 2021 - Oct 2022 (10 months)

Led the sales team to consistently exceed monthly targets and implemented customer acquisition strategies. Recruited, coached, and managed sales representatives to improve performance.

Sales Management Customer Acquisition Sales Strategy Target Tracking Recruiting Coaching

Graphic Designer

Self Employed

Jul 2021 - Nov 2021 (4 months)

Designed marketing materials including posters, logos, and flyers for clients. Produced brand assets using Adobe Photoshop and Illustrator in a remote and independent workflow.

Graphic Design Adobe Photoshop Adobe Illustrator Logo Design Marketing Collateral

IT Support Officer

Birim South District Assembly

Aug 2020 - May 2021 (9 months)

Set up and maintained computers, networks, and peripherals, ensuring reliable system performance. Provided technical support, performed software security practices, and scheduled system upgrades.

IT Support Hardware Maintenance Troubleshooting

Procurement National Service

Birim South District Assembly

Sep 2019 - Jul 2020 (10 months)

Supported procurement planning and inventory tracking, including item issuance and documentation. Provided GIFMIS support and contributed to ethical procurement processes.

Procurement Support Item Issuance Documentation GIFMIS Support Ethics