Habiba User

I am an engaged customer service professional with two years of experience in high-volume call centers. My expertise lies in troubleshooting issues, scheduling services, and coordinating deliveries. I pride myself on my ability to solve problems efficiently while maintaining excellent customer relations.

During my time at Intelcia, I effectively handled 75-100 calls daily, ensuring prompt resolution of inquiries and promoting customer satisfaction. I successfully reduced the average call duration by 15% through the implementation of efficient problem resolution techniques, which also contributed to a 10% increase in customer service satisfaction.

My commitment to meeting performance benchmarks in call quality, punctuality, and attendance has been a key factor in my success. I am passionate about contributing to team efforts that focus on improving customer retention and enhancing the overall customer experience.